Hotel New Century Grand di Zhangzhou

I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below. 1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room. 2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me. 3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant. 4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people. 5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities. Please see my photos for evidence of my unpleasant stay. The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel.

It was most unusual that we had to pay in advance CNY1,000 when we checked in for only 1 night. Our room rate was CNY427. The following morning when we checked out, the CNY1,000 was refunded immediately and then we paid the actual bill. The lobby, elevator and room were clean and nice. Huge bathtub, spacious room. As our group of 8 checked in late, we had buffet dinner in the hotel. Most of the food dishes were almost empty but the staff were helpful in specially preparing dishes for us. The seafood was fresh but the steak and the other meat dishes of pork, chicken, etc were tough and inedible.

We got a free upgrade as we are visiting during the lull period. The nice room is nicely equipped, nicely maintained, and has a large balcony looking out at the river. Both the day and night views are amazing. Special shout out to Whitney Huang who took very good care of us at breakfast. We got free entrance to the onsen area as part of the hotel stay - which was amazing.

Perfect location to combine business trip and sightseeing. Free perfect welcome tea in the room, dried lychee for a snack was a nice little surprise... And huge selection of food for a breakfast! Very kind personnel who helped with connection to wifi to me via its own phone number (i don't have local Chinese number as well as Wechat account). Thank you my friend, it was really helpful for my business trip! Strictly recommend to foreigners who dont speak Chinese but speak English even a little.

Very good, nice place . 👍 friendly staff and clean environment. Big and clean rooms. Strongly recommended 👌

Convenient location! The staff at the service counters were patient and eager to help. The room is clean and well-maintained. The facilities are enough for use. The only problem is that the noise from the nearby room can be heard easily. Bought interesting souvenir from the trip too!

看到酒店到處掛滿紅燈籠，過年的氛圍滿滿，入住登記時，前廳帥哥説今天是我的生日，並禮貌的祝我生日快樂，沒想到幾分鐘後前廳丁經理給我送來了小蛋糕和賀卡，客房服務員也貼心的給我送來了果盤，有心了。雖然幾乎不過身份證上的生日，但是覺得酒店特別有温度，藉此機會表示感謝！

一家非常感乾淨精緻的酒店，給人的驚喜很多，房間舒適寬敞，環境乾淨衞生，服務態度很好，前台小姐姐也非常熱情友好，態度也很親切，問問題也不會不耐煩什麼的，會很細緻認真的回答客人的問題，服務是非常的周到細緻，讓人感到非常舒適，設備齊全完善，能滿足各種不同需求，環境不錯，性價比高，價格也實惠，購物、逛街、吃飯也非常方便，交通也是非常便利的，總體體驗感是非常不錯的，我覺得再這樣的酒店住的很值，希望能越來越好

溫泉酒店沒有溫泉，倒是有一個超級無敵大的石材砌的浴缸。淋浴區就很小，淋浴區下水不通，衛生間都是水。水溫也是忽高忽低的，很燙。可能你們鍋爐不行了。房間還可以的！這個價位裏挺高檔的酒店了屬於是。保安？還是大堂副理人挺好的，比較熱心。