Hotel berhampiran Zhengzhou Railway Bureau Sports Activities Center (East Gate), Zhengzhou

The room is really nice and the location is very good. Walking distance to railway station also to the business district. What I amazed is how helpful the reception staff is. I sent a package from another city and somehow it there was a mistake from the courier and it wasn’t arrived in this hotel on time. The reception help me to call the courier for more than 30 minutes because i couldn’t speak Chinese and I don’t have Chinese number as well.

給孩子定的酒店，孩子説還行，但是你要求50個字的評價吃能延遲退房，我覺得有點過份了，寫多少字是我的問題，你房間和服務沒問題給你個好評也沒什麼，延遲退房是你的事，但是還給顧客定要求，我第一次見，本來可以給你五星好評的，就憑你這一點那就算了吧，不給你差評不錯了！而且好評不好評我都有積分，不是你送的，想明白服務是怎麼做的再説吧！

This is an excellent hotel, with standards that match those of western hotels. Rooms are large and comfortable, there are many amenities, and cleanliness is top notch. The location isn’t great because most attractions are far from the hotel, but there are supermarkets and coffee shops in the vicinity. There was an incident with staff upon check-out but the overall experience was positive.

Wonderful hotel with passionate and friendly staff. Special thanks to the staff who helped throughout my stay are Antoine, Jasmine , Miaomiao and Amanda. The restaurant is also stupendous, food is delicious and can accomodate all my culinary needs and thanks to Roger and Antoine. I always stay in sofitel when I visit Zhengzhou. I will stay same hotel again when next time.

Convenient location near the railway station. In general, the conditions are very good, especially liked the European breakfast with a huge selection of dishes and excellent coffee. We also enjoyed swimming in the pool at the morning. It was especially pleasant that fruit was waiting for us in the room, and when we left, we were given a gift from the hotel - a nice figure of the shaolin monk. The only wish is to add an additional set of shampoo, shower gel and hair conditioner to the bathroom, because when you take the bathroom, then you want to wash immediately, rather than run to the shower. The staff is polite and speaks English.

The traffic management at the entrance to the hotel is quite bad, there is always a queue. I would expect there to be a staff member downstairs to greet me and help take my suitcase out of the trunk but there was no one . The entrance to the hotel feels quite random and unprofessional. A few more water bottles and coffee pouches in the rooms would be better. It’s frustrating to keep having to call room service to request them. Otherwise a good hotel, iron and ironing board provided in the room

Toilet smelled very bad, probably a sewer problem. Breakfast was complete if you like chinese style breakfast otherwise not very good. Service staff very nice and helpful

The hotel room is clean and organized. The room is comfortable and relaxing and wifi and AC work well.It is near the East Zhengzhou railway station.

Di Zhengzhou pada musim ini, jika bilik berventilasi sepenuhnya, penyaman udara tidak diperlukan pada waktu malam. Tetapi suhu masih tinggi pada siang hari! Bagaimanakah suhu menurun selepas terdedah kepada matahari selama sehari dalam persekitaran tertutup? Mengorbankan pengalaman pelanggan untuk menjimatkan bil elektrik. Saya tiba di hotel sekitar jam 2 pagi, dan suhu bilik adalah 27 darjah Saya menetapkan fungsi penyejukan kepada 25 darjah Selepas 15 minit, suhu tidak turun sama sekali penyaman udara berada pada perkongsian masa Jika ia tidak dihidupkan pada waktu malam, fungsi penyejukan tidak boleh digunakan. Saya tinggal separuh tidur dan separuh berjaga selama beberapa jam dalam persekitaran tertutup pada suhu 27 darjah Celsius sepanjang malam, sehingga saya tidak membuka pintu untuk mengudarakan bilik pada waktu pagi, suhu bilik menurun! Saya tidak sangka hotel yang diuruskan oleh InterContinental diuruskan dengan begitu baik! Keadaan ini hanya berlaku apabila tetamu mendaftar masuk pada waktu malam Jika anda mendaftar masuk pada waktu siang, fungsi penyejukan anda dihidupkan dan suhu bilik boleh dikekalkan pada suhu yang sesuai. Mungkin anda telah membuat pengiraan dan memutuskan dua perkara untuk menjimatkan bil elektrik dan mengorbankan pengalaman pelanggan individu, dan anda memilih yang kedua. Cadangan untuk anda: Sebelum saya mendaftar masuk, apabila penyejukan dihidupkan pada siang hari, hidupkan penghawa dingin di dalam bilik sehingga saya mendaftar masuk. Tetapi saya tidak tahu sama ada ini adalah pengiraan yang menjimatkan kos Jika anda menghidupkan perkongsian masa penyejukan, ia memang boleh menyelesaikan masalah tetamu seperti saya yang menginap di siang hari! Tidak mungkin, perkhidmatannya pasti teruk! Pengurusan pastinya ulasan yang buruk! Jika anda ingin menjimatkan tenaga dan meningkatkan kecekapan, terpulang kepada anda untuk meningkatkan kecekapan apabila tiada tetamu yang menginap!

The rooms are really handsome. One issue - the air conditioning is set at one temperature for the ENTIRE hotel - that is why I have facilities low. Check-in at 10pm, my room was 28 degrees and there was no way I was staying there - the young door man, I believe it was LEO, saved the day, offering me a room on the colder side of the hotel, at 22 degrees. Downgraded in the process - not Leo's issue, I am sure. Hotels reputation is so related to their staff.