Lavande Hotel (Zhongshan Fuhua Xinzhong Square Road) Reviews
Lavande Hotel (Zhongshan Fuhua Xinzhong Square Road)
No. 21 Fuhua Road, Zhongshan, Guangdong, 528400, ChinaView Hotel Details
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Lavande Hotel (Zhongshan Fuhua Xinzhong Square Road) Guest Reviews
4.6/5
Very Good
1066 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(1066)
Positive reviews(1026)
Reviews with photos/video(115)
Friendly front desk staff(124)
Classy environment(114)
Easy to get around(70)
Many dining options(41)
Convenient parking(38)
Would stay again(32)
Comfortable bed(18)
Perfect for business trips(14)
Negative reviews(40)
miigue perez
Standard Single Room
Stayed in 2023年6月
Solo travelers
69 review
5.0/5
Outstanding
Posted on 2023年6月22日
Lavande,always good value for money,good bed,
helpful front desk staff
Good location near the old turistic area,plenty of restaurants
Admits Johnny foreigner
Response from Property: Hee hee, dear, meeting is a kind of fate! Xiao Li has been waiting 24 hours for her arrival! I’m very tired to see my dear, but sleeping on the mousse mattress will definitely relieve fatigue, plus the lavender-scented natural toiletries customized by the French professional skin care brand are good for your health. If you like these, there are activities, Take them home! Dear, there must be different surprises when we meet next time! If you like us, come and make an appointment with us often!
Winnie
Deluxe Room (2 Beds)
Stayed in 2023年4月
Travel with friends
1 review
4.0/5
Very Good
Posted on 2023年4月30日
The location is great, and the price is reasonable the facility is being kept in a good condition
Guest User
Standard Single Room
Stayed in 2023年12月
Family
1 review
5.0/5
Outstanding
Posted on 2023年12月25日
Twice time I’m being this hotel! Great👍🏻👍🏻👍🏻
Guest User
Standard Single Room
Stayed in 2023年2月
Couples
1 review
5.0/5
Outstanding
Posted on 2023年2月5日
verygoodgood
Guest User
Deluxe Double Room
Stayed in 2023年5月
Other
2 review
1.5/5
Posted on 2023年5月3日
The sound insulation is poor, and the sanitation is not very good. The shower gel and shampoo are not fully equipped at the beginning, and there is no obvious mark for the operation of the shower head.
Original TextTranslated by Google
Response from Property: Hello, dear guest, Xiaoli is very sorry for bringing you a bad experience during your stay. We did not satisfy you. We will strengthen communication and do a good job in tracking service and environmental maintenance in a timely manner. At the same time, thank you for your supervision of the hotel , I am really sorry to bring you a bad experience. If you have any comments during your stay, you can also give feedback to the hotel in time, and we will deal with it for you in time. "
Guest User
Deluxe Double Room
Stayed in 2023年4月
Other
4 review
2.5/5
Posted on 2023年5月2日
Let me say a general comment first, don't decide here, this is the worst Lavande I have ever stayed in. I have stayed in Jiji and Lavande many times, and I have always felt that it is the guarantee of a mid-end chain. This time it really ruined my impression of Lafeng, and I should be cautious in choosing in the future. What must be confirmed is the service, the overall service awareness is not bad, but the whole hotel exudes a feeling of disrepair, it should be repaired.
1. In terms of the environment, I smelled musty as soon as I entered the door. It was May, and it didn’t rain all the time. When I entered the door, there was a strong musty smell. Even my boyfriend with an abnormal nose and an abnormal sense of the environment Smell it. Then I went to the bathroom and was even more sad. As soon as I went in, I smelled the smell of toilets and sewers. It is recommended to change the sewage equipment, and now many of them have anti-back odor. The most outrageous thing is that I didn't expect to wake up in the middle of the night and was woken up by the smell of the toilet, so I lit the smell of mosquito coils in the public toilet. In fact, I smelled a little when I entered the toilet. I thought it was aromatherapy. . . . In the middle of the night, I was woken up by the smell and went to sleep with the sprayed perfume bottle. It was too miserable.
2. Hygiene: In general, it feels like the carpet has not been cleaned for a long time, water stains can be seen on the faucet, and there are many water stains on the glass in the shower area, there are hairs in the phone next to the bed😭, and the remote control is very oily. . . Well, when I write this, I think it should be bad, not average.
3. Facilities: This is the most outrageous, several sockets are broken, the usb cannot be charged, one side of the faucet in the bathroom is also broken, the control panel is outrageous, it is not easy to see what is controlled, and the panel It's not too clean, and the air conditioner is also very poor. I didn't feel the wind at all, and it was clearly adjusted to the maximum wind. Hey, is it really possible to do this? If you have been driving for a long time, you should upgrade it, and you should also maintain it properly.
Original TextTranslated by Google
Response from Property: Dear guests: First of all, thank you for your thoughtful comments. We have shared your feedback with the relevant departments of the hotel. Regarding the hotel socket and control panel, we have been working hard to update them. I am sorry that we have not been able to completely replace them. We will also We will continue to arrange the engineering department to speed up the pace of replacement, and the update is expected to be completed in the next month. If you have any discomfort during your stay, you can report it to the hotel for processing. I am sorry that this check-in has brought you an unpleasant experience. We sincerely hope to get in touch with you and comfort you in time to make compensation for you. Thank you for your patience in raising every question we have, and the future road, Xiaoli also hopes that guests like you will give you a lot of encouragement, and I will live up to your expectations. I would like to express my deep apologies for the inconvenience caused to you due to poor work, and thank you my dear guest!