Hotel berhampiran Hengqin Bridge, Zhuhai

酒店房間寬敞明亮，乾淨整潔，衞生好，服務熱情周到，細緻貼心，點個大大的贊！在這邊過關很方便，最主要的是這邊是免費停車，還有地庫可以停，也是免費的！

1. 停車場充電整理近1小時，車場電話接收不到，無法找人幫忙，最後上了房才能發信息查詢，才知道原來是要拍卡的，職員跟車主落車場拍卡，方能在車場充電，收費並不是太便宜。 2. 我們誤以為廚房對趟玻璃門是一道爆裂花紋，一道是清玻璃，直到食晚餐時才仔細看到廚房玻璃門爆裂，告知職員。可是職員沒有什麼處理，幸運地我們沒有小朋友在屋內，其實成年人在屋內也是很危險的，其實如果當時職員即時換房，我會比較滿意。 3. 屋內麻雀台收費，我認為是不應該的，因為這是屋內的設施，你不是免費給人享用，為什麼要放在房間內呢？但最後還是付了款。因為不付款是不提供電插。 4. 網上明確寫上有免費戶外泳池，我們全家人滿心歡喜亦準備好泳衣，多番向職員查詢如何前往及如何使用泳池，職員說話上遊花園，說什麼為了安全不建議我們前往，我已經說了我們全是成年人，有水上急救牌照，我們入住已包括了決定會去，最後日光時看一下泳池，就明白為什麼不建議，原來這個泳池已長滿青苔池水沒有更換一樣的嘔心。但職員信息上一直講什麼有清潔，有開放，只是為安全不建議下水。 5. 屋內雖然有廚房，但其實根本就不建議使用，就連一個煮麵煲也沒有。餐具也沒有。 6. 屋內樓底很高，空調完全不能夠滿足空間，我認為空調只能夠勉勉強強有空調，詢問職員可否拿個風扇來，也是沒有的。 7. 我們是三房，床褥有點舊，彈弓都已鬆了，每一個房間都附帶一個廁所，但是三個廁所只有一個有配備抽風設施。 8. 我們六個人可以有三間房，三個廁所也是很方便的。這個是很值得讚揚的，就是價錢算是便宜的。 總結而言，如果可以改善一下，其實可以住上這個房間也是不錯的。有些感覺被騙就是免費泳池是騙人的，還有麻雀台收費亦強差人意。

設施：房間非常之大，又有浴缸，環境非常之唔錯，停車場免費，非常適合自駕遊住宿 衞生：還可接受 服務：服務安排唔錯，老闆特別好人可以幫我安排高啲嘅房間被風景。 總結體驗唔錯，希望下次有機會再嚟入住

不得不説，這是我到珠海幾次住的最好的酒店了，房間乾淨整潔，非常温馨，尤其是男老闆，服務態度超好。出差期間手指受傷，老闆給我找來了紗布和夾板，幫我治療。期間不斷打電話問我需要啥，儘管説他隨時供應。讓人感覺賓至如歸，建議大家一定要到浪琴酒店體驗家的感覺，必須全部五顆星，因為真是太棒了

這次出行非常滿意的一家酒店～1. 房間很大，寬敞衞生，挨着江岸，很漂亮，帶有一個單人沙發，適合家庭出行。2. 房間內就有洗烘一體機，微波爐冰箱，十分便利。3. 停車場免費，地上地下停車場非常大，幾百輛車不成問題。4. 距離長隆海洋王國開車20分鐘左右，考慮酒店價格，性價比高。 唯一美中不足的就是住店第二天人一下子多了起來，早餐有點供應不足，這個還需要提高～

房間複式非常乾淨衞生且整潔，安保安全高層視野開闊，設施齊備很貼心，冰箱空調洗衣機電磁爐完全可以住家。 還為親子設計了上下層旋轉滑梯，還有電玩，投影高清且音效不錯。 客服服務熱情，過年期間反饋也很及時，主動提供了很多周邊配套和商場。雙房大床很舒適家人都很滿意，去長隆還會再入住。

Huafa Place was a pleasant surprise. I was a little skeptical at first because of its low price, but since I was only staying for 1 night, I opted for the room with the lowest rate, a room with 2 twin beds with city view. I was greeted by Joey who was very helpful and nice, and upgraded me with a room ion the high floor with view. When I stepped into the room, I found that the room offered more than a beautiful water view of Macau, but it also had a living room and a big balcony. The 2 twin beds were comfortable, supportive but not hard (which is the norm for most Asian hotels). There was also a plate of fresh fruit on the coffee table, another surprise. When I checked out, Ann was there and she was just as pleasant. I will not hesitate to come back to Huafa Place when I come to ZhuHai again.

The hotel is beautiful and decorated with a Chinese Pavillion as you enter the lobby. There are a lot of pandas decorated all over the hotel and a Christmas tree made of pandas. Though, the front desk officer who checked us in, couldn't really conversed in English, her colleagues quickly stepped in to help explain to me about our room. They were all very courteous, friendly and helpful. It made the start of our stay very pleasant. We were attended by Rita, Minnie and Jane. Jane quickly provided a wechat number that allowed me to reach out to the hotel staff with ease. She also checked to make sure we were comfortable in our room. We even scored a free upgrade to an Ocean View room, which had a gorgeous view of Zhuhai skyline and we could see Macau from the balcony. The room was very clean, spacious and tidy, my husband loves the bath amenities and my boy enjoyed bubble baths each evening. The housekeeper on our floor was very friendly, always asking if we are enjoying ourselves here and the doormen were very courteous. We had breakfast for 2 days. However, the food didn't quite meet expectations, perhaps we set them high after reading reviews. Most of the items were cold by the time we were seated, it is a very popular hotel so we had to wait for abit to get seated however the queue moved fairly quickly. I must say the hot noodle soup was pretty decent! Checkout was smooth, officers were all very nice and kept checking to make sure we had a good stay. I would return, for the price and the service - this was one of the best stays we had experienced in China. We had an uneventful situation after checking out. We left my son's stuffed toy in the room and only realized after we arrived home late in the evening. By then, my boy was in tears as he had the toy since birth. I quickly reached out to the hotel and thankfully was attended speedily by Yuki and Jessica who got the housekeeping team to search for it. By this morning, they located the toy and arranged to deliver to us. At this time as I am writing this, the toy is on its way back home. I cannot be more thankful, so thank you to everyone mentioned, you have been nothing short of excellent! Happy New Year to the Sheraton team!

Booked 2 king rooms for a short stay with my family. Upon arrival at the hotel I was informed that one of the rooms wasn’t ready, not a problem since we did arrive a little early. Staff graciously asked us to wait as they’d push housekeeping to clean the other room and make sure we could have 2 rooms next to eachother. The rooms themselves look fantastic, the decor is looking a bit worse for wear in places (lots of scuff marks and paint peeling of doors) but the views of Macau are to die for. However I do have serious concerns about the hygiene and cleanliness of the property. Upon entering into my room I smelled a strong tobacco smell, even though it was a non smoking room. The windows both in the living room and bathroom were all smudged and greasy with fingerprints and where people had been leaning against them. I thought maybe this was an oversight from housekeeping but upon checking the other room my family was staying in, I saw that the windows there were just as dirty on the inside. Next were the dead cockroaches in the vase next to the door. These had obviously been there for a while since there was dust on them. How housekeeping could have missed them is beyond me since it’s so obvious and the (empty) vase is located right in the middle of the hallway. The absolute worst however was the wooden box that held the amenities in the bathroom. The box was absolutely disgusting, it was full of dust and had hairs in it from previous guests. When I removed a toothbrush I actually saw little bugs crawling all around the box (see red circle). In my opinion this is not befitting a hotel of this standard and price range. Upon checking out the next day I mentioned these hygiene issues to the lady at the desk who spoke perfect English but didn’t seem to care that much. She gave a very “standard” response saying “I’ll tell housekeeping, I hope you’ll try us again next time”. Zero acknowledgment that this complaint would be taken seriously at all. Unfortunately this is not the kind of response one would expect from a hotel of this caliber. A real shame since other than the obvious lack of proper cleaning of the rooms, the hotel itself is wonderful. The staff is very accommodating and generally speak good English. For a St Regis, the pricing is also very agreeable.

The toilet is not good. The hot water not stable. Kids have fun in room because of the ball ball pool. However, there is no mattress under the pool. No safety precaution. Not recommended