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Park Hyatt Zurich
4.6/547 Ulasan

Park Hyatt Zurich

Zurich|1.08km dari Kunsthaus Zürich
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.
Sorell Hotel Rex
4/522 Ulasan

Sorell Hotel Rex

Zurich|1.61km dari Kunsthaus Zürich
The hotel was quite strange. Upon arrival there was no staff and we had to do self check in. We were a group of 5 people with 3 rooms. We were let into the hotel via the intercom. The computer at the desk required a booking reference or QR code. Our hotel had been booked through a travel agent and we hadn’t been provided with either. So instead we had to manually input each persons details into the computer. This took absolutely ages! After travelling for quite a long time this was the last thing we wanted to spend time doing! The rooms were fairly compact, especially the bathroom. The hotel seems to have spent a lot of money on branded items in the rooms including a yoga matt and other random things - it would be better to have more staff in my opinion! The beds were very comfy though and an actual double bed instead of two singles pushed together. There was also a coffee machine in the room. Breakfast was very basic and seemed understaffed as a lot of things had run out. Again for check out there was no staff at the desk do we had to self check out via the emailed invoice - this didn’t work as we had to pay the city tax so I used the phone at the desk to do this. The location of the hotel is a bit out of the centre but is easily accessed (if you have luggage) using the number 7 tram at the main railway station otherwise it is walkable. Have given this 3 stars due to the lack of staff and it being so impersonal!

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Swiss Night by Fassbind
4.1/566 Ulasan

Swiss Night by Fassbind

Zurich|0.25km dari Kunsthaus Zürich
I stayed as a single business traveller. Location of hotel is good and it is newly painted and refurbished - so is clean and modern. However when I came back from supper to my room, I discovered it was full of flies and other bugs - crawling all over the ceiling of the bedroom and bathroom and down the walls. My sink was full of bugs as was the loo seat and even the bed cover. So it was 2300 and I rang the reception to ask for fly spray to deal with the problem. He said he woudl call me back. I waited 20 mins. No one called. I called again. He said he was with customers and would come up and see for himself. I waited another 10 mins and no one came. I walked down to reception adn theres no staff there. I rang again. He told me no one was in my room. he then realised he was in a different Swiss Fassbind hotel and was jsut the on call phone service. He told me there were no staff overnight in the hotel. But also theres no insect spray. So if you have no staff on duty - which is the owner tells me an economic reality of Swiss hotel staff shortages so they cant hire one. (Maybe pay them more???) I spent the night with insects and bugs falling on me from the ceiling. Luckily I am not frightened of bugs but I didnt appreciate the insect bites. I emailed the owner of the chain and he first off gave me two handy lectures (weird customer approach to be honest) one on the staff shortages in Europe and the second on the presence of insects in his life too. I really dont care about either of these issues - I do care that a company takes my money and I dont get a nights sleep when the issue is utterly avoidable. PUT INSECT SPRAY IN YOUR BUG RIDDEN ROOMS! But hey, I doubt they will care about my views. Customers come and go. Dont get the feeling theyre invested in keeping them.
Hotel California
3.9/560 Ulasan

Hotel California

Zurich|0.39km dari Kunsthaus Zürich
I had a booking at Hotel California in July 2023 and they refused to let us check in to our room saying that we should pay for another room for my baby of 1 year and kid of 5 year although their booking policy clearly states that kids below 6 are welcomed and not considered as adults and even we have previously requested an extra bed/crib and they confirmed through booking. Our booking was fully paid in advance and they refused to help us and they were very rude and kept shouting at us and talked in a very rude way and i even asked them to check in the double room with my baby to change the diaper and that my husband will go for another hotel with my kid and they even refused!!! We asked to book another room for 1 night till we see another hotel on the second day and they even refused!!!! The chief called us and she was raising her voice and talking in a rude way and said they choose their customers and that the policy is common sense!!!! When i asked what does it mean concerning kids, she said it means that they don’t pay city tax!!!! And that she doesn’t care for the policy written and if kids are considered persons they should have a room like adults!!! And this is common sense!!! I asked if she can let her kids of 5 and 1 year alone in a room in a different country she said no she won’t but she wants us to do so!!! I asked to make the reservation for two rooms for one night and they even refused and said either to make two rooms for two nights or to leave!!!! And finally they told us that they won’t give us the room and they won’t talk to us as they have work!!!! We told them we r customers and this is also work and they just left us!!!!!! As they said they won’t talk to us about hundreds of euros while they have other important customers paying thousands and that talking to us is a waste of time and they just left us and went downstairs to the restaurant!!! Also, there was clear racism as the receptionist said you are here in Switzerland not in Egypt not in turkey not in the middle east we don’t welcome you here we have more important guests!!!!! While we are traveling the world as a family and paying for this!!! and it’s clearly that she never visited any other country to judge anyone!!! Or even to learn good English in order to be able to communicate with their important guests as she says and to stop interrupting everyone without understanding anything as she has a language barrier and not aware at all of how to deal with customers!!!! Cleary they have no ethics nor professionalism!!! We left the hotel and we booked a double room in another hotel in the same are and they were so friendly and helped us a lot unlike the hotel we originally booked for!!!!! After we contacted booking for the case and requested the full refund and upon communicating with the hotel, they came back to us stating that the hotel claims that we damaged a phone during our stay and that they want 50 euros!!!!! We replied that this is completely unacceptable and

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Lihat Ulasan Tetamu untuk Hotel di Zurich

Mencari hotel berdekatan Kunsthaus Zürich? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Boutique Hotel Helmhaus Zurich
4.4/559 Ulasan
A lovely location near restaurants and shops. The staff at this hotel were lovely and very helpful from the reception to housekeeping to the lady at breakfast. The rooms were well appointed and very clean. They had opening windows, air conditioning and a mini bar. They organised transport to the airport. I would definitely stay at this hotel again.
Altstadt Hotel
4.2/594 Ulasan
酒店比較房間比較小, 對於parking,酒店有合作的parking space,36歐一天,可以在酒店前台付款。比較安全方便。 另外地理位置比較好,出門走2分鐘就到河邊,7分鐘就能走到霍夫山。
Best Western Plus Hotel Zuercherhof
4.4/5114 Ulasan
The location was good, however, the bed cover was not really comfortable and does not seem clean. Also, when I open the door of room, the bathroom comes first. Which means you have to pass by bathroom to go to your room.
Marktgasse Hotel
4.3/583 Ulasan
非常喜歡的
Hotel Adler Zürich
4.6/5127 Ulasan
We stayed here one quick night on an overnight layover. It is a bit touristy with a strong ”Zurich theme.” However, it was very comfortable and in a great location in old Zurich which is what we wanted. We arrived in the late afternoon and received chocolate welcome gifts upon check in. We took a guided walking tour of old Zurich that we had arranged separately and ate dinner in the hotel restaurant. It was pricey, and, again, probably not a place locals go, but we had good fondue and raclette. We had a much better experience than if we would have stayed at an airport hotel. We feel like we really visited Switzerland, if only for a night. Our room was spacious and comfortable. I wish we could have stayed longer.
Hotel Hottingen
4.3/599 Ulasan
I cannot imagine staying anywhere else in Zurich. The location is great, staff is most accomocating, there is AC, mini fridge, and coffee/tea facilities. I loved the cold water, OJ, and coffee in the reception area. Rooms a quiet; you don't hear street noise. I used to stay across from the train station, but rooms were not wuietThe hotel was recently remodeled.There is a great produce market across the street. Special thanks to Barbara and Magi at the desk who made me feel especially welcome.

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