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Park Hyatt Zurich
4.6/547 Ulasan

Park Hyatt Zurich

Zurich|0.92km dari Urania Observatory
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.
Sorell Hotel Rex
4/521 Ulasan

Sorell Hotel Rex

Zurich|1.19km dari Urania Observatory
The hotel was quite strange. Upon arrival there was no staff and we had to do self check in. We were a group of 5 people with 3 rooms. We were let into the hotel via the intercom. The computer at the desk required a booking reference or QR code. Our hotel had been booked through a travel agent and we hadn’t been provided with either. So instead we had to manually input each persons details into the computer. This took absolutely ages! After travelling for quite a long time this was the last thing we wanted to spend time doing! The rooms were fairly compact, especially the bathroom. The hotel seems to have spent a lot of money on branded items in the rooms including a yoga matt and other random things - it would be better to have more staff in my opinion! The beds were very comfy though and an actual double bed instead of two singles pushed together. There was also a coffee machine in the room. Breakfast was very basic and seemed understaffed as a lot of things had run out. Again for check out there was no staff at the desk do we had to self check out via the emailed invoice - this didn’t work as we had to pay the city tax so I used the phone at the desk to do this. The location of the hotel is a bit out of the centre but is easily accessed (if you have luggage) using the number 7 tram at the main railway station otherwise it is walkable. Have given this 3 stars due to the lack of staff and it being so impersonal!

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Lihat Ulasan Tetamu untuk Hotel di Zurich

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Hotel Schweizerhof Zurich
4.4/5114 Ulasan
The hotel is RIGHT IN FRONT of the main Central Train station. Behind the hotel is the shopping belt and the old town where you can walk to see the various architectural buildings. The staff there were helpful especially in the early morning getting me a taxi to the airport. Cleaning staff replenishes the toiletries daily without fail. Is a great hotel location and place to stay in Zurich.
Hotel Seidenhof
4.5/526 Ulasan
This is a true four-star hotel: it was recently renovated so you can see that everything (decor, common areas, etc.) is new. The hotel is in the hearth of Zurich (I know the city well and can assure you that it is 100% Downtwon). In case you arrive by train you can walk to the hotel from Zurich Main Station, in our case we arrived by car and the hotel offers an agreement with the Urania parking (4-5 minutes walk) for only CHF 30 per day. I can assure you that for being Switzerland this is a very competitive price. We had booked two single rooms, exactly as described on their website. The rooms, as expected, were not very large but the bed was very comfortable and there were all the amenities one might expect from a 4-star hotel (including fruit and free coffee and water). Very nice bathroom with a very comfortable walk in shower. Sleep quality very good: I did not hear any noise. Breakfast was very varied with quality products also from the Zurich region. Very friendly staff. Definitely recommended.
Best Western Plus Hotel Zuercherhof
4.4/5114 Ulasan
The location was good, however, the bed cover was not really comfortable and does not seem clean. Also, when I open the door of room, the bathroom comes first. Which means you have to pass by bathroom to go to your room.
Citizenm Zurich
4.3/541 Ulasan
Great and easy check in. Watt and Derrick were very helpful with the check in and info about Zurich. Loved the complimentary drinks at check in. Compact room but very modern with cool amenities. Loved the big and soft towels. Found the hidden hair dryer in a cute pouch. Water pressure in the shower was just right. They also stored our luggage for an extra day. Enjoyed our stay and will definitely come back to this hotel.
Hotel Adler Zürich
4.6/5127 Ulasan
We stayed here one quick night on an overnight layover. It is a bit touristy with a strong ”Zurich theme.” However, it was very comfortable and in a great location in old Zurich which is what we wanted. We arrived in the late afternoon and received chocolate welcome gifts upon check in. We took a guided walking tour of old Zurich that we had arranged separately and ate dinner in the hotel restaurant. It was pricey, and, again, probably not a place locals go, but we had good fondue and raclette. We had a much better experience than if we would have stayed at an airport hotel. We feel like we really visited Switzerland, if only for a night. Our room was spacious and comfortable. I wish we could have stayed longer.
Hotel City Zürich Design & Lifestyle
4.5/591 Ulasan
Very nice and spacious rooms with a nice view of the city center and great location with closeness to all the places to shop, eat, boutiques and best access to the train station and stops. Breakfast was so nice with the staff who welcomed us and the reception area and service from Andre and Chantal were the very very best. Always willing to help us out and check in to see how were were doing, giving us great tips for going around the city and best places to find local foods and deals. Only wish that we could have stayed longer!

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