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Sorell Hotel Rex
4/521 Ulasan

Sorell Hotel Rex

Zurich|1.12km dari Zoological Museum
The hotel was quite strange. Upon arrival there was no staff and we had to do self check in. We were a group of 5 people with 3 rooms. We were let into the hotel via the intercom. The computer at the desk required a booking reference or QR code. Our hotel had been booked through a travel agent and we hadn’t been provided with either. So instead we had to manually input each persons details into the computer. This took absolutely ages! After travelling for quite a long time this was the last thing we wanted to spend time doing! The rooms were fairly compact, especially the bathroom. The hotel seems to have spent a lot of money on branded items in the rooms including a yoga matt and other random things - it would be better to have more staff in my opinion! The beds were very comfy though and an actual double bed instead of two singles pushed together. There was also a coffee machine in the room. Breakfast was very basic and seemed understaffed as a lot of things had run out. Again for check out there was no staff at the desk do we had to self check out via the emailed invoice - this didn’t work as we had to pay the city tax so I used the phone at the desk to do this. The location of the hotel is a bit out of the centre but is easily accessed (if you have luggage) using the number 7 tram at the main railway station otherwise it is walkable. Have given this 3 stars due to the lack of staff and it being so impersonal!
Park Hyatt Zurich
4.6/547 Ulasan

Park Hyatt Zurich

Zurich|1.34km dari Zoological Museum
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Lihat Ulasan Tetamu untuk Hotel di Zurich

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Hotel Marta
4.2/557 Ulasan
Stayed for 2D1N. Comfortable and spacious room. One tram down to the hb station. There are a lot of restaurants downstairs so no worries if you wanna settle on your meals nearby. They gave us cute Lindt lady bugs chocolates for our honeymoon trip , really appreciate their gestures! Breakfast was really simple tho. Other than that everything’s fine for this hotel👍🏻
Royal Hotel Zurich
4/550 Ulasan
Great hotel in a fantastic location. Reasonably priced and easy to get to. Tram 10 from the airport to Haldenegg stop, right outside the hotel door. We were greeted by Nadine,so friendly and welcoming we felt at home straight away. We were given a fabulous room on the top floor overlooking the courtyard and city. Beautiful sunsets and the sound of the bells. Chris on reception was so lovely and friendly. We loved our chats, he gave us helpful tips on where to go and attractions. Just short walk into Zurich or down the Polybahn. We ate in the vegan cafe on the corner next to the hotel and the Italian nearby. Great spots. So much to do in the city and you couldn't ask for better hosts. The bedroom was spotless and a massive comfortable bed. Recommend this hotel highly and we will be back Thank you.
Swiss Chocolate by Fassbind Zurich
4.1/556 Ulasan
A great boutique hotel in old town Zurich. 6 minute walk from Zurich HB train station after our flight into Zurich. Front desk staff Sam was extremely helpful and very polite, spoke English very well. Very clean hotel completely updated and this location is AAA for restaurants and bars, and is also quiet for a great nights sleep. Breakfast was ample to start our day. Coffee was great and a good selection of meats, cheeses, cereal and juice. The chocolate fondue machine at the entrance was really neat!
Central Plaza
4.4/5104 Ulasan
Looking for a hotel in Zurich that's a cut above the rest? Look no further than Central Plaza! Our recent stay there was absolutely exceptional - from the moment we stepped through the doors, we were blown away by the level of service we received. The staff went above and beyond to ensure that we had everything we needed, with a special shoutout to Sebastian for his outstanding assistance in retrieving a lost item and sending it back to our home country. The team's attention to detail and dedication to quality service was apparent in every aspect of our stay, and we couldn't be happier with our experience. If you're in the market for a convenient hotel stay in Zurich, Central Plaza is the way to go!
Hotel Arlette Beim Hauptbahnhof
4.3/540 Ulasan
Me alojé en este encantador hotel de época, que aunque un poco anticuado, se encontraba en excelente estado de conservación. La ubicación es inmejorable, situado en el casco antiguo de Zúrich, a pocos pasos de los principales atractivos turísticos y a metros de la estación de trenes. Esto hizo que mi estancia fuera muy conveniente y me permitió explorar fácilmente la ciudad. El ambiente cálido y clásico le daba un toque especial a la estancia. El desayuno ofrecido era básico pero satisfactorio, incluyendo opciones continentales como manteca, queso y mermeladas, aunque el jugo de naranja no era natural. Sin embargo, un aspecto que encontré un tanto desagradable fue la rigidez de algunas reglas establecidas por los dueños, quienes son personas mayores y, aunque atentos, parecían aferr**** a ciertas costumbres anticuadas. Si bien esto no afectó mi experiencia en gran medida, creo que sería útil para futuros huéspedes tener en cuenta este detalle. En general, recomiendo este hotel a aquellos que busquen un alojamiento con encanto y una ubicación privilegiada en el corazón de Zúrich, siempre y cuando estén dispuestos a aceptar algunas reglas anticuadas
Best Western Plus Hotel Zuercherhof
4.4/5114 Ulasan
The location was good, however, the bed cover was not really comfortable and does not seem clean. Also, when I open the door of room, the bathroom comes first. Which means you have to pass by bathroom to go to your room.

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