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Lihat hotel trending kami berdekatan Zurich Tram Museum

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Park Hyatt Zurich
4.6/546 Ulasan

Park Hyatt Zurich

Zurich|2.82km dari Zurich Tram Museum
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Sorell Hotel Seefeld
4.2/523 Ulasan

Sorell Hotel Seefeld

Zurich|1.58km dari Zurich Tram Museum
We ended up staying here unexpectedly a few weeks ago after an unfortunate circumstance at a different Zurich Sorrell. Happily, we were in good hands and the room was extremely large and included a balcony. Seefeld is not in the center - and yet it is blocks away. Trams 2 and 4 or a five minute walk bring you to Stadelhofen. The staff was lovely and let us leave our luggage anticipating we could probably check in a tad early as they cleaned the room. Coffee is in the room and the breakfast provided had many offerings. The waitstaff were sweet and happy. We had room 507 which I recommend for being on the top floor. It has air conditioning which is nice in Zurich when it’s hot. The bed was comfortable and the pillows are fabulous. I would have liked hair conditioner. It’s a good value and a great location. If you read my other Sorrell hotel review you will see how I ended up in Seefeld. Disregard the reply from the manager. It’s in bad faith and he did not find us a room. We had the first night booked weeks before. What happened is we made a second booking (all through a travel agent) and it was a mix up on room size). Interesting the response blames the guest (again!) but happily this Sorrell does not seem to be connected except in name so perhaps it’s a franchise. In fact, the manager we encountered at Sorrell St Peter counseled us not to stay in seefeld at the Sorrell. We were glad we paid no attention.
Ameron Zurich Bellerive au Lac
4.3/587 Ulasan

Ameron Zurich Bellerive au Lac

Zurich|1.85km dari Zurich Tram Museum
We had a terrible experience on the second night of the stay: We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room. so here are the question: 1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene! 2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest? 3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured! 4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.

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Lihat Ulasan Tetamu untuk Hotel di Zurich

Mencari hotel berdekatan Zurich Tram Museum? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Boutique Hotel Helmhaus Zurich
4.4/558 Ulasan
A lovely location near restaurants and shops. The staff at this hotel were lovely and very helpful from the reception to housekeeping to the lady at breakfast. The rooms were well appointed and very clean. They had opening windows, air conditioning and a mini bar. They organised transport to the airport. I would definitely stay at this hotel again.
Altstadt Hotel
4.2/592 Ulasan
酒店比較房間比較小, 對於parking,酒店有合作的parking space,36歐一天,可以在酒店前台付款。比較安全方便。 另外地理位置比較好,出門走2分鐘就到河邊,7分鐘就能走到霍夫山。
Small Luxury Hotel Ambassador Zurich
4.5/560 Ulasan
We were glad we chose this hotel for the last few days of our 2 1/2 week Europe trip. This hotel really does live up to its small luxury boutique description. We were surprised to be able to check-in in the morning, and when there was a small issue with the room not completely ready, they immediately set out to fix it and treated us to coffee and pastry while we waited a short while. Service was great, and I am confident that if we did have any other issue during our stay, they would've resolved it to the best of their ability. The Superior room was great with all kinds of amenities, desk and table, convenient electric outlets, stocked mini fridge, a nice electric kettle, and a Nespresso Vertuo machine. The shower is massive with dual rain/handheld showerheads. The room lights and curtains are controlled by panels at the entry of the room and at each side of the bed. The balcony is large enough for a table and two chairs. Although the weather at the end of November wasn't great for sitting outside, the balcony provided a nice view. Our rate included breakfast, which was great as well. The slices of meat, cheese, bread, and egg dish were all delicious. The location next to the opera house and lakefront was a short walk from the nearest train station and still walkable to Zurich HB.
Marktgasse Hotel
4.3/580 Ulasan
非常喜歡的
Baur au Lac
4.5/541 Ulasan
Lokasinya bagus. Perkhidmatan yang sangat sangat baik 👍.
Hotel Hottingen
4.3/597 Ulasan
I cannot imagine staying anywhere else in Zurich. The location is great, staff is most accomocating, there is AC, mini fridge, and coffee/tea facilities. I loved the cold water, OJ, and coffee in the reception area. Rooms a quiet; you don't hear street noise. I used to stay across from the train station, but rooms were not wuietThe hotel was recently remodeled.There is a great produce market across the street. Special thanks to Barbara and Magi at the desk who made me feel especially welcome.

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