Rumah penginapan di Windsor

Good location. Good size rooms. Fast elevators which are great if you are a high floor. Clean and comfortable rooms. Had a mini refrigerator but could have used a microwave and Kurig that I have had in other hotels which charged less. The room did have a nice view of the city and river.

The price I paid for this hotel that booked through Trip.com I paid breakfast. I paid extra for this but when checking in they said they no longer included breakfast. This was disappointing and should be updated on your website. Also, I didn’t know about a big parking fee.

The location is scary, downtown Windsor is like zombie town now with all the druggies. But that's nothing to do with the hotel. The staff were nice. The room was fine, the AC worked great. The breakfast was delicious.

Rewriting as there appears to be confusion from TripAdvisor team. This review is about our experience with Towneplace suites and the Towneplace moving us to Sheraton. (Same hotel brand - Marriott), upon literal arrival. Since writing this, and having it posted, the Operations Manager, Samantha, of Towneplace Suites, graciously reached out to make what I feel, is a grand gesture and show sincere appreciation for our concerns. So thank you! This doesn’t excuse our upset for if “we” know better we do better! So, I will begin with this, we did not end up staying. Although I felt compelled to write this for our disappointment upon arrival. Leads me to say, in writing this, expressing our concerns, when “we” know better; “we” do better! Please don’t wait until I’m at your front door. We booked this hotel months in advance to attend a Nexus interview the following day, over another hotel - the Sheraton Windsor! Literally! Coincidentally, the weather that particular week had temperatures with heat warnings including air quality warnings. We drove 3+ hours after finishing work, to literally arrive to Towneplace Suites hotel being told their AC is not working and anywhere in the hotel! They knowing/ having this intel days before our arrival, as staff of the hotel advised us! We were neither called nor notified pre-arrival for us to make alternative arrangements!! This shows lack of respect for themselves, their customers including a Platinum Elite Member such as I! We were told if we stayed, the window does open albeit a few inches! It was not ideal. They said, the alternative is, “they send us to the Sheraton Windsor (their other branded property), at same rate.” (Many reasons for not booking with “other hotel” originally. Rooms are extremely small. And, TripAdvisor reviews for which I do rely on, were less than I would consider. We have never had any luck with “other hotel name” albeit now part of Marriott brand. Hence, the reason I was skeptical.) So after attempts to make immediate alternative arrangements, I came up dry, and acquiesced to their moving us to the Sheraton Windsor. I did express my reasons for not wanting to stay there. FYI -and ORIGINALLY we got no offerings of any kind. No discounts, no free parking, no price adjustments, no offer of Marriott points. NOTHING! This is a huge inconvenience and now the restaurant we wanted to eat at, becomes unavailable option. I’ll explain! FYI - I will submit a separate review of the “other hotel”, and FYI, in advance - we would not stay there again! So, are we disappointed and put out we, as Platinum Elite or really any guest, be given Marriott points to express “sincere” gratitude? I chose the Towneplace Suites for the size of the rooms, and based on TripAdvisor reviews! To reiterate, since the original writing of this review, the posting of this review, and the hotels respectful response thereafter and then, their literal email reply - directly reaching out to us, I am grateful for suc

I stayed here for 5 nights while volunteering with a LIfesaving event. The hotel is very well maintained. Our room was spotless. The beds were very comfortable. We did find the door to the bathroom to be in a weird spot that blocked access to the door and coffee bar area when open. Our room overlooked the street, which was loud, but they provided earplugs and had a short note letting us know that they knew about the noise and were trying their best to solve the problem. I was very happy with the customer service. Check-in was very easy. Our maid was so helpful and lovely. Restaurant staff, both morning and evening, were great as well.

nice stay. checked in later than ideal. It was almost full. when I looked at available rooms only 5 left. picked a room on an older floor , meaning, I think they in the middle of renovating the older rooms. it was fine. beds comfortable. place was clean. service good. staff friendly. would stay here again. recommend you try to stay on the side opposite the road. road noise loud. if they can upgrade their windows would be better. breakfast standard Hampton inn breakfast. swimming pool!

This location was really good for us. It is right on the river and we had a great view. The parking was very good. Breakfast was terrible but that was not why I was there. The front desk staff were very nice and helpful. The room was modern and clean. The hotel was full with collage kids and I didn't know until morning. Nice and quite.