Hotel Dengan Parking di Illinois, United States

Check-in was a bit slow, but was nice of them to let us check-out later than 11am. Very nice rooms and I was hopping for better TV channel selections. The breakfast in the morning was ok. I was surprised at how small the plastic plates were. Can put anything. Other than that, it was very nice.

Went for a Navy graduation. There is a restaurant next door that live streams ceremony for the folks who don't have a ticket. Plenty of restaurants and stores nearby.

Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.

Breakfast was quite busy but overall simple stay and clean room. There is construction in front of the hotel which makes it difficult to walk around.

I love HGIs. Good price, great room and staff. Perfect location for my needs.

Good experience in staying in this hotel. Even though it was a single night, but its location was really good as well as quality of hotel.

The hotel offers good facilities like the pool, and the breakfast, even over a 4-day stay, remains enjoyable due to the variety in the offerings. Additionally, free parking is a nice perk. However, I was disappointed that the safe in my room was not functioning and wasn’t repaired during our 4-night stay. Another downside was the hotel's policy of not making the beds or changing towels during the first 3 nights. On a positive note, when I requested fresh towels, they provided them promptly.

Very convenient spot next to O'hare with the complimentary shuttle running every 15 minutes. Fun place to eat at the 1st floor as well. Would be even better if they had free water in each room.

Upon check in, I was assigned a room & given keys. We opened the door only to find someone else was already occupying the room. Imagine the fear of the person in that room as we had keys that opened their room door. We had to bring all of our luggage back down to the front desk to get a new room assigned. I booked a king room but was given a room with double beds. When I contacted the front desk, the lady at the front desk was unprofessional and made no effort to address the issue. She told me the hotel is sold out of king rooms and for me to contact Trip.com because Trip.com is the one who booked a double room. The representative from Trip.com was very professional and apologetic and made attempts to rectify the situation. However the hotel did not answer the calls from Trip.com. The room we were assigned was ok. But the ac/heater unit in the room was full of dust. The pillow cases appeared clean but smelled as if it had not been changed between guests. I’ve stayed at numerous Hilton properties and am usually quite pleased. But we were quite disappointed with this Doubletree property.

Good value. Extended stay. Had do not disturb sign out most of the time. The two times I did change it over to have room cleaned nobody cleaned it. Had to got to desk mgr for extra towels, etc. He also came and changed my trash bags since I had food in them. He was helpful and apologetic. Overall was a good experience.