8.7/10249 Ulasan
PPengguna Tetamu: Overall, my stay was quite disappointing due to several maintenance, comfort, and service issues that significantly affected the experience.
The air conditioning was not functioning properly. There was no proper fan speed adjustment, and only one vent in the room and hallway. Because the thermostat was positioned directly under the vent, it kept switching off frequently, leaving the room uncomfortably warm at night and making it difficult to sleep.
To make things worse, the hotel conducted their annual fire alarm testing over two full days during business hours with frequent on-and-off alarms. After long hours of travel, this made it very difficult to rest or sleep properly. After I complained, they offered to move me to another floor; however, that floor was also scheduled for the same testing in the coming days. Later, they only provided a courtesy letter.
The kettle in the room was in poor condition with heavy calcium deposits, and when used, particles were floating in the water, making it unhygienic and unusable.
In the bathroom, the power point was not working, which added inconvenience.
The main rotary entrance doors were also not functioning consistently and were often switched off, which felt unprofessional for a hotel of this standard.
There was no bellboy available on arrival. I had to bring a trolley myself and unload my luggage from the taxi.
At night, there was noticeable water dripping and drainage noise, which disturbed sleep.
Breakfast was very limited with basic options and lacked variety.
Overall, the building feels very old and poorly maintained, and several areas need urgent attention to improve guest comfort and service quality.
8500 Warden Avenue
7°
