Villa di Bristol

The hotel was in a great location as it's not far from theatre, shopping and other amenities. Only down side is the shower head really badly needed de-scaleing.

Nice clean hotel. Fast efficient service. Very large comfortable bed. Great shower pressure. Main negative was carpark isn't part of the hotel. And for one night of 8 hours it was £12 with hotel validation which I found to be an outrageous amount.

Excellent stay at boutique hotel. All staff superb and helpful especially Howard Jones, Reception Manager. Went out of his way to assist us. Also had a good sense of humour! Bedroom great. Bathroom spotless. Breakfast included in our rate was ideal. Highly recommend.

Because the Premier Inn (PI) hotel car park was quite small, I couldn’t find a parking slot one day and was suggested to park the car at the car park of holiday inn (HI). The staff said they would provide us a discount voucher. Later when we gave the HI car park entrance ticket to the PI hotel staff for the discount voucher, the staff JUST returned us with the discount voucher (which very much looked like the entrance ticket) but not with the entrance ticket as well. At that time we did not notice this. Until we wanted to drive out from the HI car park, we found that the one we got back from the PI staff was a voucher! We went back the PI for help and would like the staff to check whether the entrance ticket was left somewhere at the check-in counter at the lobby. It’s because when the voucher (which looked like the entrance ticket) was returned to us, we were sure that only the voucher was returned but not with the entrance ticket. However the staff became very rude and refused to check for us (she did not even called the staff who dealt with the car park voucher for us last time). I think she was very irresponsible! She just asked us to call the HI car park manager, who never caught our calls. We actually did not mind to pay the parking fee. We just wanted to drive out from the HI carpark. Finally, after 2 hours, problem was solved!! We were suggested by the HI carpark staff that we actually could simply press the button “lost ticket” on the pay machine located at the HI carpark and pay the fee. I think the PI staff should have provided us with more information about how we could deal with this problem and should have called her colleagues about the loss of HI carpark ticket. It must be somewhere at the PI check-in counter where we gave it to the staff earlier. Therefore, due to the irresponsibility of the rude staff, I don’t really recommend staying at this hotel if you drive to Bristol. On the other hand, other staff were polite, helpful and friendly.

酒店是一座非常古老的建築，有些像民宿，設施很古老。古老的電梯古老的房間設施，房間比較大床比較軟，也比較乾淨！雖然窗子很小，衛生間也比較大有獨立的浴缸，洗髮水沐浴露！酒店樓下就是一個酒吧，前台接待的女士很有禮貌，友好，請注意，酒店房間隔音極差極差極差，隔壁房間所有的活動都可以聽的一清二楚，晚上酒吧的嘈雜聲也非常影響休息

The receptionist female wasn’t very friendly… I don’t like to be treated in this case as an inferior person. I felt a lot of arrogance from her to me…

Everything about this hotel is great and the price is fantastic, with the location being really good too. Would I stay here again, definitely, but I would not take the breakfast option, it is chaos. The set up is awful as it is downstairs, where everything is so crammed, you have to wait at the bottom of the stairs to be seated (people trying to pass to leave the restaurant, the staff were run off their feet, there were 4 of us and we had to be split and sat at 2 different tables as they could not accommodate a table for 4. Also, the dynamics and layout of the breakfast area is a total mess, no-one knows where and how to form orderly queues (I put this part down to restaurant management) where it could have been so much easier for people. Finding items was also a nightmare due to the amount of people crammed into such a small space. If management could sort out their breakfast arrangements, which shouldn't be that difficult, why have people queuing at the bottom of the only stairs to get in and out, plus the foot of the stairs are literally 6ft from the kitchen service area, it is a ridiculous situation and setup. There is a huge lounge above the restaurant, if they are low on space, then have people seat in the lounge upstairs and maybe be offered a drink, until they know tables are ready downstairs. We literally could not wait to get out of there ... it actually tainted what was a really good stay and experience for me as the rooms are really nice, clean and spacious and the staff are excellent and work hard. I would book a room again for sure as the prices are excellent for such a pleasant and spacious hotel, but I would never book any form of dining here... especially breakfast.