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Hotel Grand Chancellor Palm Cove

Hotel Grand Chancellor Palm Cove

3.8/59 Ulasan
Nothing ‘Grand’ about it! Guest safety of little interest, and basic service standards are non-existent. Had trouble with my access card at night, went to reception, to find it was closed (9.30pm). Sign on door gave a Brisbane number to call, instead of a local contact number of an on-site/local person. Brisbane Grand Chancellor staff advised that they had received Palm Cove guest list for the day, so they could’ve verify me or my room details and couldn’t help me. Had to remind the staff on the phone that I was on my own, at night, with no access to my room, and my mobile phone was about to lose power. Brisbane staff told me that they would try to contact the on-site manager. I was told to wait for this person outside the reception area. About 10 mins in to this call, again stating that my phone was losing power, the Brisbane staff told me that they couldn’t do much else, and when I told the Brisbane staff member that he had a duty of care to ensure that I was safe and that a hotel representative on-site needed to be confirmed to help me, the Brisbane staff member hung up on me. I was on my own, waiting in the dark, in the hope that someone from the hotel would show up. The on-site manager showed up and proceeded to lecture me that they had been at my hotel room door waiting for me and that I should have been there to meet them. I explained that the after hours contact for the hotel was a Brisbane number not a local number or even the on-site duty manager’s mobile. The on-site duty manager then became defensive when I told them that they needed to take immediate corrective action on their after hours procedures and to train their contact staff better on how to manage such situations, particularly where a guest is on their own, a night, with no access to their room. The interaction ended with the on-site manager handing me new access keys outside of the reception area with no offer to come with me to check that I could access my room. There was no follow-up the next day from the on-site manager to check that I was ok. Basic maintenance around the property was lacking. Even with reduced staffing due to the impact of Covid-19, cleaning of hotel rooms, public area furniture and public areas is a basic requirement. Rooms were not serviced consistently - even though guests have to book their service request (and type of service) by 9pm the night before. Pool furniture was covered in food debris and the main restaurant and bar areas were not open for service, except for a limited breakfast service. There was a lobby snack bar, open during reception hours but the offer was limited with no healthy food options. The hotel should be using its booking system to roster staff to accommodate guest numbers to even a basic level. The room rate certainly reflects a full service offer, rather then being reduced to align to the reduced level of service on offer from the hotel. The hotel wifi was also out of action for nearly 3 full days.
Alamanda Palm Cove by Lancemore

Alamanda Palm Cove by Lancemore

4.5/565 Ulasan
Be aware this property is an active building site. There was no warning of this when booking, or any update to us from the property about this before we arrived so we could make alternative plans or even when we checked in. We became aware when we arrived at our beach front apartment to find it overlooked the construction area. We talked to the people at reception about this who blithely said yes there are building works going on. They agreed to move us to a room slightly further away but the reality is you can’t avoid the building noise anywhere along the beach side of the hotel. It’s also immediately above the adults pool and we could hear it at the other pools as well. After another burst of jackhammering I talked to reception again they advised they aren’t told by the body corporate who own the property when building works are on or how loud they would be, and so they can’t advise guests in advance. I challenged this as clearly the works are audible and visible to reception as they’re happening directly above them. They offered us a partial refund so we can leave and find somewhere restful. So my advice would be avoid this property until they can guarantee no more building works. As others note, this property has a great location but otherwise is getting run down and tired. Perhaps the body corporate could focus more on renovating the apartments? For the price point it’s a con job. And beware all the stairs!!!!
Sarayi Boutique Hotel

Sarayi Boutique Hotel

3.6/537 Ulasan
Sarayi Hotel was in a great spot with a cafe at the front of the building that served a great breakfast. There was parking available at the rear of the building which was very convenient. Restaurants and cafes were all nearby , you just had to choose left or right. We were in a motel style room on the ground floor for 4 nights , the bed was good and there was a small courtyard area. laundry facilities available. only negative was the foyer lights are on all night
Mantra Amphora

Mantra Amphora

4.1/588 Ulasan
Rooms were large and clean, and well appointed. Lovely staff, comfortable beds. Lovely big pool area which was sheltered from winds. Covered parking space. No free internet so kids had to get out & about! Would definitely stay again and recommend to friends and family.
Drift Palm Cove

Drift Palm Cove

3.9/5101 Ulasan
The 2nd bedroom in family unit is undesirable. No wardrobe, only two small drawers at foot of bed, so no space for putting clothes and have to share wardrobe and drawers with those sleeping in main bedroom. Also no power points and barely room to walk down either side of bed. However, the bed was super comfortable and I wish I could have taken it home with me. I love the position of Drift, i.e it's at the end end of the esplanade so there's no uncertainty do we walk left or right. Right next to restaurant Chill Portofino and we loved the fact that the music was clearly heard on our balcony. Friendly staff and beautiful pool and gardens. All up, Drift has a great feel and I loved our stay (and I was in the 2nd bedroom) and I will definitely stay here again.
Pullman Palm Cove Sea Temple Resort and Spa

Pullman Palm Cove Sea Temple Resort and Spa

4.3/576 Ulasan
The room is great! Quite spacious with enough space for a family of four. There is a barbecue grill and kitchen as well as dishes and cooking utensils. Very good. But the service and hospitality is poor. The worst experience I’ve ever made! There is one restaurant that is always fully booked, but still has tables and chairs available. You have to please them to make up a table for you, very uncomfortable for a five star hotel! Then they have a lagoon bar that offers foods and drinks. First day 29. Dec there was a wedding, so the lagoon bar was closed for hotel guests. Food can be ordered to room, because restaurant is fully booked. We asked if there is a celebration for New Year’s Eve, but concierge told us it was cancelled because no people were interested in. On 31. Dec they closed lagoon bar again for hotel guest because suddenly they had a New Year’s Eve party, but not for us. On January 1st there was no room service…. Check out was the same unfriendly treatment as during check-in… If you don’t mind to spent your holidays like a tenant it’s a great place. As a hotel guest better try another one. We will not come back here!

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Maklumat Perjalanan Setempat

Bilangan Hotel29
Bilangan Ulasan702
Harga TertinggiBRL 34,038
Harga TerendahBRL 323
Harga Purata (Hujung Minggu)BRL 1,639
Harga Purata (Hari Bekerja)BRL 1,497