Pangsapuri di Teluk Montego

I had an amazing vacation at S hotel. The service was top notch! I had issues with the bathroom upon checking in, and the assistant GM immediately upgraded my room and added free massages to compensate for the inconvenience. The food was delicious and the overall atmosphere was warm and welcoming. If you’re a sunset lover, then you’re in for a treat! I will definitely be returning.

This is a wonderful resort. The food and the service is great. Very professional staff. Very friendly and helpful. This is definitely one of my favorite resorts in Jamaica.

The hotel is on a beautiful well maintained property, the room was clean and spacious, staff were generally welcoming with exception for the odd 1 or 2 interactions. However major improvement is required for the checking in process, I stood for 45 minutes waiting to be checked in, this is my second visit, the 1st was long as well but not as long as this occasion. The customer service agent was apologetic and also gave us a bottle of wine for the delay. I found the food at the main buffet area was quite limited, pasta station had for protein only seafood mix, entertainment was next to non- existing, not much excitement on the beach or pool, sport bar is a no as well Overall it is a nice property, but not much to do within the property, it was good for relaxation.

Not the best experience at check in. Rooms were not ready for us and many other guests. No towels available before and after we went to the beach. The customer service however was awesome. The employees did their best to make us comfortable in the situation. The hotel itself was good. Food was ok. The beach was good. Be aware there is a cost for the chairs. Unfortunately we only got to use it for about an hour during our over night stay because it closed early and opened late.

We rented the banquet hall for our mothers 80th birthday. From beginning to end EVERYTHING was superb. The event manager Marsha was friendly, easy to communicate with and extremely responsive to all our needs she helped with every detail although we were planning the event from overseas! We continued to be be thrilled when we arrived! The space was beautiful and set up was seamless! The food was excellent we received multiple compliments regarding how good the food was from both our foreigner and local guests. Janet and Shane were wonderful! Top notch crew all around thank you Marsha and team for making the evening so special. I highly recommend!!!

Saya melawat pada bulan September 2020 untuk pertama kalinya dan memberitahu beberapa rakan mengenai pengalaman saya. Saya mendapat peluang untuk membawa mereka bersama saya dan kami bersenang-senang. Tempat ini sangat bagus dan saya tidak sabar untuk mengunjungi lagi untuk melihat semua kakitangan yang indah di sana.

We took a family and friend vacation in August 2024 - thirteen people, 6 adults and 7 children ranging from 5 yrs old to 11 yrs old. We stayed in the Rose Villas, and we loved how spacious they were. It was well-kept, extremely clean, and the perfect space for our large group. However, and this was definitely an issue for us in August, it's important to note that there is NO AC in any of the common spaces. There is AC in the bedrooms, but this was a big disappointment for us. We had booked a villa thinking that we could all spend time together after dinner, but with it being so hot, it was impossible to take advantage of the big, beautiful spaces that we did have. It was just too hot. There were also no air conditioned restaurants open that week that we were there. I understand it's the Caribbean, but having traveled to many islands you usually do have the option of at least one indoor restaurant. This was not the case here. Aside from that, we had a wonderful time. Our villa staff were absolutely the BEST we could have had. Ms. Joy (chef), Mr. Cassell (butler), Ms. Olive (housekeeper), and Kemar (pool attendant) did everything they could to make our trip absolutely amazing. Our kids loved the fresh coconuts that Kemar brought them every day, and my kids (who are very picky eaters) are still talking about Ms. Joy's food two months later and how much they loved it. Ms. Joy made us everything we asked for, although most days we asked her to make what she thought was best. We were surprised with some amazing Jamaican food and crazy amazing desserts that she made from scratch every day. I was especially touched because I mentioned to her that I always ate fried plantains growing up, and she made sure they were on the table at every dinner. Mr. Cassell's rum punches were fantastic, and Ms. Olive made sure that our rooms were spotless and that we had everything that we needed. Amazing! We were so sad to say goodbye to all of them. The resort itself is beautiful. We loved having golf carts to get to and from the main resort, and they provided bikes for the kids as well which was amazing. We spent most of our time at the Eclipse pool, which was absolutely beautiful. Some of the staff deserve special thanks, especially Toni Ann...”Toni, Toni, Toni!” She was absolutely incredible. Overall, it was a fantastic vacation. If you're looking for a typical all-inclusive, this is not the way to go as there was no true AI option available. However, if you're looking for a beautiful resort with very friendly people and a laid-back atmosphere, then this is the place for you.

In the first room, our shower was leaking from the drywall which also had water getting closer and closer to the light fixture, this was scary because the light fixture was next to the rainfall shower head. We had to request a room change and were accommodated, after that the new room had an upside-down light switch, another switch was barely functioning, and the lights in the shower were barely functioning probably 2 out of 8 were lit and the toilet room lighting was out and barely visible, the auto shade for the porch was not working properly and you'd have to close it until the auto function quit then you would have to get up and manually close the shade. Yes, I am complaining about a bunch of little things but if not taken care these can all become bigger issues.

I’m a traveling fitness instructor with FitBodies, and this was my third time at the Jewel Grande. There is a reason I keep coming back!! The food is amazing. The views are stunning. The locations to teach yoga classes in are second-to-none! The accommodations/facility are constantly being monitored & upgraded (ie: repairing from the last big storm - a lot of work but there is almost zero service disruptions - very impressive!!) But mostly: The staff are like family. 😊 This year I took my husband and three kids, and not only did they enjoy the all-inclusive experience, but they felt like belonged there. My 11-year old son couldn’t get enough of his time with the water-sport guys on the beach: Dean, ‘CT’, Claude… he couldn’t wait to get up each day and hang with them. Our two teen daughters could walk around 💯 unafraid because not only is the resort completely safe: but it feels like you’ve got a dozen family members watching out for them at any given time! I had a birthday while there and not only did I get a song & a piece of amazing cake, but all that day & the next staff asked how my day had been. :) Special shout-outs to Kevin in recreation, Orlando at orchids, Aubrey at waves, Gary at the lobby bar (my son got his epic vacation nickname from him), Krisaine at LeBouchon, Kimberly from the spa for an epic massage, Shadae at Moonstone, and all the front desk staff and servers on the beach and in the restaurants & workers at the spa… … I could honestly just name names the whole review - no one the entire week made us feel like a nuisance, a hassle or ‘too much’… which is amazing for a family of 5. Definitely visit the Jewel Grande with your family - you won’t regret it. We can’t wait to go back and hang with our friends again as soon as possible!