Pangsapuri di Otsu

I couldn't speak Japanese but I could feel that they are treating every customer seriously. Their greetings and sincere services impressed me. There was a problem with my booking initially, not sure why because I didn't get proper explanation from the hotel and Trip.com, the hotel didn't mention anything however arranged some small surprise when they knew this is an anniversary trip. I tried to upgrade my meal with crab as my wife not quite like beef and fish, they said unavailable so I keep to the original. At the end I got crab, fish and beef that surprises me. I was later received a souvenir from the hotel when they served the dessert. The hotel is busy but I'm not seeing lots of people, may be all of them staying at their rooms. The experience for me was exceptional when I woke up at 6am witness the beautiful sunrise right outside the huge window, and saw an eagle passing by my camera when trying to capture that moment. Later on when I take the free shuttle bus ride to the nearby train station, I saw an eagle again came down and climbed up outside the station. Not sure it means anything, but definitely this is a very spiritual journey for me.

**Breathtaking Views** The hotel offers stunning views of Lake Biwa, Japan’s largest freshwater lake. My room featured panoramic vistas of the tranquil waters and surrounding mountains, especially beautiful at sunrise and sunset. **Comfortable Accommodations** The spacious accommodations blended traditional Japanese aesthetics with modern comforts. The cozy futon bedding ensured a restful night’s sleep, creating a warm and inviting atmosphere. **Delicious Dining Options** Dining was a highlight, with a breakfast buffet that included a delightful mix of Japanese and Western dishes, emphasizing local ingredients. Fresh seafood and seasonal fruits made each meal enjoyable. **Excellent Location and Amenities** Located in Otsu, the hotel is perfectly situated for exploring the area. It offers free parking for guests and complimentary bike rentals, making it easy to explore the scenic lakeside paths and nearby attractions. The staff were incredibly helpful, providing recommendations for local sights, such as the historic Enryaku-ji Temple. Lake Biwa Hotel is a fantastic choice for a peaceful getaway. With stunning views, comfortable accommodations, and great amenities, I highly recommend it for a relaxing escape.

Perkhidmatan ini sangat baik dan beberapa kakitangan boleh bercakap Kantonis. Apabila anda melihat motosikal jahat saya, anda segera pergi dan memberitahu saya bahawa saya tahu di mana untuk meletakkannya. Makanan ini lazat Saya mempunyai bilik mandi peribadi di dalam bilik saya, jadi saya tidak pergi ke tempat mandi besar Bukan dekat dengan Jr. Menyusahkan kalau bukan kereta sampah. Tetapi terdapat banyak makanan liar berhampiran trak sanga 🤭

The experience was great. Staff are friendly and nice. Breakfast and dinner provided are sumptuous. They provide shuttle bus services connecting to various JR stations so no need take taxi at all.

It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!

酒店房間非常寬敞，各類設施也是很完備，前台的服務人員都非常熱情專業。 酒店在琵琶湖邊，入住期間正好有音樂節活動，玩得很開心

The services are good and there is free pick up from railway station.

房間超級大，設計感非常好，服務也很贊，不虛此行！