Trip.com Hotel Refund Guide: Policy, Status & How Long It Takes

Booking a hotel on Trip.com is a breeze, but we all know that travel plans can change in an instant. Whether it’s an unexpected schedule shift, a missed flight, or simply a change of heart, it’s essential to understand how the Trip.com hotel refund policy works. This guide breaks down the cancellation rules, shows you how to track your refund status, and explains how long it takes to get your money back.

Trip.com Hotel Refund Policy

Not all hotel bookings are created equal! Your Trip.com refund depends on the hotel’s cancellation policy:

Hotels with Free Cancellation

Hotels with this option allow you to cancel before the deadline for a full Trip.com refund. The cutoff time is usually shown in your booking details.

Partially Refundable Hotels

You may still receive a partial refund, but the hotel may charge a cancellation fee depending on how close to your check-in date you cancel.

Non-refundable Hotels

These bookings offer the least flexibility. The room cost is typically non-refundable, but you may still be able to get a refund for taxes or service fees.

How to Cancel Your Hotel Reservation on Trip.com

Step 1: Log in to your Trip.com account

Head over to the Trip.com website or open the Trip.com app. Log in to your Trip.com account using your email and password.

Step 2: Access your bookings

Once you've logged in, head to "My Trips-All Bookings" or "Account-All Bookings" on the Trip.com app. You'll find these in the app's main menu. Then, simply locate the hotel booking you'd like to refund.

Step 3: Choose a hotel cancellation policy

If your hotel booking is eligible for a refund, simply click "Cancel Booking." You'll be prompted to select the reason for your cancellation request. Then, just click "Submit" to confirm your hotel refund.

Step 4: Confirm your hotel cancellation and refund

Once you've submitted your hotel cancellation request, you'll receive a confirmation from Trip.com. You can click "View cancellation policy" to check the details of your refund.

Step 5: Track your hotel refund status

You can easily track your refund status by clicking "Refund Details" in the Trip.com app. You can also find your refund info right here. If you run into any delays or need a hand, feel free to reach out to Trip.com customer service for assistance!

How to Check Your Trip.com Refund Status

Once you've canceled, you can check your Trip.com refund status:

• Log in and open My Bookings.
• Select your canceled hotel reservation.
• Trip.com will display your current refund status: Processing, Refunded, or Completed.
• You’ll also receive email updates once your refund is issued.

How long does a Trip.com hotel refund take?

Curious about your refund? At Trip.com, the processing time typically depends on your original payment method:

• Credit/Debit Cards – 7–15 business days
• PayPal / Digital Wallets – 3–7 business days
• Bank transfer – up to 30 days

Trip.com Hotel Cancellation Fees

Trip.com usually doesn't charge extra fees, but hotels may apply their own penalties. Trip.com hotel cancellation fees depend on:

• The timing of your cancellation (the closer to check-in, the higher the fees).
• The room type (promotional rates are often non-refundable).
• Seasonal rules (peak holiday bookings may be stricter).

Information on Trip.com Hotel Refunds

Getting a refund on Trip.com is a breeze once you understand your hotel’s cancellation policy! To keep your travel plans flexible, always look for hotels that offer free cancellation. After you cancel, you can easily track your refund status right in the app. By following these simple steps, you’ll avoid those pesky cancellation fees and get your money back even faster.