Hotel Perjalanan perniagaan di Missouri, Amerika Syarikat

A very brief overnight stay after a late flight in. No issues with the property and room was clean. Breakfast is not worth paying for if you stay, hard to explain what it was other than to say liter than even continental. Highlight was the incredibly helpful and kind staff (particularly Shannon). Recognized for Marriott Titanium status and above and beyond on customer service. She makes the entire stay a 10/10!

We did parksleepfly at this hotel. Check in was at 3 PM. We arrived just after 3 to a lobby full of people who were waiting for their rooms. Once at the front desk we were told the room wasn’t ready and she didn’t know when it would be ready. She didn’t acknowledge the issue or apologize. She was completely indifferent to the situation. She didn’t take my name or number and just never minded me and went on to address another person who came in. I waited 10 minutes and went back to the front desk. I asked if she needed my name and number. She begrudgingly wrote down my name and phone number. A few minutes later I see the hotel charged me an additional $24.99. I go back up to the counter and ask a different front desk person about the charge. He just blankly looks at me and literally starts talking to someone who was waiting in the lobby; their room was ready. Over an hour later our room was finally ready. I asked again about the $24.99 charge when I could finally check in. She tells me the charge will come off after I check out and I could wait for the manager to tell me the same thing. The charge never came off. The room was clean. We didn’t have any issues with the shuttle ride to the airport the next morning. I will mention the shuttle that took us was from The Double Tree. We were advised to call the hotel from the airport once we returned and had our luggage. The first person in our group who called was put on hold. A second person from our group called and was able to let them know we needed pick up at the airport and then was put on hold. A third person called and was put on hold as well. The Holiday Inn shuttle did eventually arrive about 40 minutes later. We headed back to the hotel but then the shuttle driver turns around and goes back to the airport to pick up more people. We will never stay here again obviously. I didn’t appreciate the staff making me feel like a nuisance for expecting the hotel to have a room ready for me that I booked 3 months prior and asking about an unexpected charge. I did want to mention that this area is like a corporate ghost town and kind of eerie especially at night in my opinion.

我愛希爾頓，不論我走到哪裡，衹要有希爾頓酒店我就不選擇別的酒店。 希爾頓的設施是其他酒店所不能比擬的，希爾頓的衞生絕對是一流的，環境優美宜人是希爾頓的特色，服務周到也是一貫的服務宗旨，衹是今天，堪薩斯機場希爾頓的大唐多做了一步，讓我挺不理解的。 我早晨餓醒了，五點半我就下去到餐廳找飯吃。結果餐廳沒開，我又折返回房間，門卡打不開房門了。我就又下樓叫值班先生給我重新激活一下門卡。結果，大唐值班先生就叫來了酒店保安，帶着我回到房間，並要求我儘快收拾好行李，跟他一起下樓。我問他是不是要換房間，他説不知道，反正我不能再在這裏住了。來到大堂值班先生重新給我開了卡，還是原來的那個房間，衹是換了一張門禁卡。 我的腦洞瞬間崩塌啦，我就想知道，我第一次打不開門的時候我就要求給我一個新卡就行，為啥就不同意呢？折騰一圈之後也還是同一個房間，為啥要全部搬下來再全部搬上去呢？ 逗我玩呢？

A very brief overnight stay after a late flight in. No issues with the property and room was clean. Breakfast is not worth paying for if you stay, hard to explain what it was other than to say liter than even continental. Highlight was the incredibly helpful and kind staff (particularly Shannon). Recognized for Marriott Titanium status and above and beyond on customer service. She makes the entire stay a 10/10!

我愛希爾頓，不論我走到哪裡，衹要有希爾頓酒店我就不選擇別的酒店。 希爾頓的設施是其他酒店所不能比擬的，希爾頓的衞生絕對是一流的，環境優美宜人是希爾頓的特色，服務周到也是一貫的服務宗旨，衹是今天，堪薩斯機場希爾頓的大唐多做了一步，讓我挺不理解的。 我早晨餓醒了，五點半我就下去到餐廳找飯吃。結果餐廳沒開，我又折返回房間，門卡打不開房門了。我就又下樓叫值班先生給我重新激活一下門卡。結果，大唐值班先生就叫來了酒店保安，帶着我回到房間，並要求我儘快收拾好行李，跟他一起下樓。我問他是不是要換房間，他説不知道，反正我不能再在這裏住了。來到大堂值班先生重新給我開了卡，還是原來的那個房間，衹是換了一張門禁卡。 我的腦洞瞬間崩塌啦，我就想知道，我第一次打不開門的時候我就要求給我一個新卡就行，為啥就不同意呢？折騰一圈之後也還是同一個房間，為啥要全部搬下來再全部搬上去呢？ 逗我玩呢？

A very brief overnight stay after a late flight in. No issues with the property and room was clean. Breakfast is not worth paying for if you stay, hard to explain what it was other than to say liter than even continental. Highlight was the incredibly helpful and kind staff (particularly Shannon). Recognized for Marriott Titanium status and above and beyond on customer service. She makes the entire stay a 10/10!

We did parksleepfly at this hotel. Check in was at 3 PM. We arrived just after 3 to a lobby full of people who were waiting for their rooms. Once at the front desk we were told the room wasn’t ready and she didn’t know when it would be ready. She didn’t acknowledge the issue or apologize. She was completely indifferent to the situation. She didn’t take my name or number and just never minded me and went on to address another person who came in. I waited 10 minutes and went back to the front desk. I asked if she needed my name and number. She begrudgingly wrote down my name and phone number. A few minutes later I see the hotel charged me an additional $24.99. I go back up to the counter and ask a different front desk person about the charge. He just blankly looks at me and literally starts talking to someone who was waiting in the lobby; their room was ready. Over an hour later our room was finally ready. I asked again about the $24.99 charge when I could finally check in. She tells me the charge will come off after I check out and I could wait for the manager to tell me the same thing. The charge never came off. The room was clean. We didn’t have any issues with the shuttle ride to the airport the next morning. I will mention the shuttle that took us was from The Double Tree. We were advised to call the hotel from the airport once we returned and had our luggage. The first person in our group who called was put on hold. A second person from our group called and was able to let them know we needed pick up at the airport and then was put on hold. A third person called and was put on hold as well. The Holiday Inn shuttle did eventually arrive about 40 minutes later. We headed back to the hotel but then the shuttle driver turns around and goes back to the airport to pick up more people. We will never stay here again obviously. I didn’t appreciate the staff making me feel like a nuisance for expecting the hotel to have a room ready for me that I booked 3 months prior and asking about an unexpected charge. I did want to mention that this area is like a corporate ghost town and kind of eerie especially at night in my opinion.