Hotel terbaik di Johannesburg

Disappointing. My husband booked an early check in and called the day before we arrived to confirm it. When we arrived at 11am from a 12 hour flight the unhelpful receptionist told us our room wasn't available and that we'd have to wait until 2pm. She told us to wait in the bar and she'd call us if the room was available any earlier, but of course we didn't hear from her until we went back to reception. The room was huge but the curtains didn't close properly and half the light switches didn't work. There wasn't a mirror near to a power socket so I had to balance on pillows on the bed to use the decorative mirror above. We won't stay here again.

Nice place...though the furniture could do with an upgrade. We stayed in the apartments...they're OK...but we had to keep reminding them about towels every evening when we got back. They knew we were 4 in each apartment but only left 2 towels daily. Additionally, It was cold and when we asked for blankets, some got, some didn't get.

The most friendly team and the best service ever!! I absolutely LOVED this hotel! Everything about my stay was 10/10. I checked in a little early and they found a beautiful room for me. They helped with my luggage and didn’t hang around expecting a tip.. which made me want to give one! The reception staff were so happy and friendly when I arrived and they asked a lot of questions about my trip and even where I live The room was a very good size, large bed like sleeping on a cloud. Shower with a window overlooking the city and a big bath which I enjoyed. The hotel is also attached to a beautiful shopping centre with amazing restaurants, shops and all services that you need. I ordered room service and they made me the most delicious omelet even through the breakfast service had finished. Breakfast the following day was also wonderful!! I can’t fault this hotel. They did everything right And MORE!! I would definitely stay again.

This is my second time returning to the hotel after my first trip. They remembered my name as I arrived which shows great attention to detail with customer care. I upgraded to the suite for this particular visit and honestly it was a great decision. Look forward to visiting them again when I go back to South Africa in a year’s time.

Almost everything exceeded our expectations, from the moment you walk in to the moment you walk out, you feel like royalty. The rooms are big and comfortable. The pillows sleep like a dream and the decor makes you feel like you're travelling back in time to when Marilyn Monroe was putting on her best show. Reception went out of their way to assist me with an extra bed for my daughter, free of charge. Breakfast was delicious. Someone is always asking if you want a coffee top up (yes please!). To the omelette chef, sir, I salute you! I LIVE for your omelettes. We even took advantage of the pool area, topped up my tan and enjoyed the clear, cool waters for a bit. If I were asked if there was anything they could do to improve our stay for next time, it would be a tiny one as this place already goes above and beyond. But, if anything, it would be to serve drinks at the pool. It would undoubtedly fulfil the dream stay. A couple of the waitresses came up to our table to tell my friend what beautiful eyes she has. If only they knew how much she needed the confidence boost, it's like God himself had sent them. Fire & Ice is simply the best! We were always greeted with the biggest smiles and best ”good mornings”, even told how radiant we look even though we'd just woken up. A lovely compliment goes a long way, so thank you! Fire & Ice, I miss you already and sad be back home, but will hopefully be seeing you again soon. Love, from Naples, Italy. Olex 5 • 6 days ago Experience at Protea Hotel Fire & Ice! Johannesburg It was an excellent stay Protea Hotel Fire & Ice! Johannesburg. The gym facilities and the room facilities were exceptionally excellent Zandile Nkosi 5 • 7 days ago Service excellence Great staff and awesome facilities Anonymous 1 • 19 days ago Bad service and stuff Bad service and stuff, didn’t even stay for over 2 hours Frequent traveler 5 • a month ago Excellent stay I stayed at this hotel for 2 nights because my go to place @ JW Marriott wasn’t available and this was in the same neighborhood. This Protea was fine with a younger more hip vibe but Marriott which is just across the road is more classy. I didn’t use the dining facilities. Solo Female Traveler 5 • a month ago Excellent Location, Very Clean, Safe and Beautiful I was a solo woman traveler to Johannesburg for the first time. I picked a perfect hotel. The location is excellent on Melrose Arch, very safe area and close by to many good restaurants. The best part is the Big Red City Bus stops right in front of the hotel. The location is an easy UBER ride to many of the tourist sites. The hotel serves an awesome breakfast with a large variety delicious of hot & cold foods. The dinner menu is also very good. The amenities are also very good. It offers excellent lounges and a beautiful court yard to relax in for drink, breakfast, coffee or to lounge by the pool. The staff were amazing, very helpful, warm and friendly. ciici arthur 5 • 2 months ago

First of all the girl infront made us stand to verify whether we paid or not. She gave us a room with no towels, soap etc. I went back to tell her about this, she was not bothered and told us to wait until the towels dry up. I went back to check the towels again and she further told me to wait while shes playing on the PC and not bothered that im tired i needed a bath as soon as possible and I really waited and the soap and other things were not there. The noise in the passage 🙆🏾‍♂️. Some other guests were playing in the passage, making a loud noise and singing while we trying to sleep and had to wait for them. The TV channels were terible, couldnt watch a thing as the tv was not clear and looked rainy. The kettle has old water inside, leaves and other things and we were basically given their left overs, we could not use it at all. The shower had very cold or very warm slow dripping water. No phones to call and ask for help from the reception. Your service was extremely poor.