The payment for our stay was collected before our stay, which we knew about, what we didn't expect to arrive after a long drive to find no-one to let us in. I have no issues with using a lock box to access a key or follow instructions to gain access. A printed notice on the door said the arrival times which was when we were there. A mobile number was quoted but went straight to voicemail. No other options came to mind so we were about to carry the luggage back down a flight of steps to the car and ask at a hotel If they had a room. At that point a family group came down the stairs inside, they explained how they had received a phone call earlier giving them the location of their keys. We tried it, found a key and let ourselves in. About 10 minutes later we received a call back from the owner who confirmed we were in the correct room, she had tried to ring (possibly once) , had not got through or left a message. As she was tied up with something she had asked/hoped her husband would be there. Next morning at breakfast she apologised again. If the room had been wonderful, it wasn't, I might say it was worth staying. The tiny shower cubicle door didn't fit and floor tiles badly broken, all due to the age of the building.
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