Rumah tumpangan di Des Moines

When we arrived we had sand in our bed, no big deal, could’ve just been from someone setting something on the bed. We told front desk and got new sheets and blankets. We later got walked in on while getting ready in our room by other guests who were given a room that we were already in. Guests were sorry and went down to get a new room, front desk agent apologized and got us new keys and free breakfast. They told us that night when we got new sheets to tell management in the morning about the sand so we could inform them. We did just that and were told no managers were around so they took a note for them and told housekeeping over the radio what happened. When we walked upstairs, housekeeping was now in our room, with our do not disturb sign up looking for the sand. We walked in and they asked us immediately where the sand was, we said we changed out the sheets before bed and the old were on the floor. Head of housekeeping (as confined by front desk) very rudely told us that that wouldn’t have happened and that they change the sheets before housekeeping even cleans the rooms. We told them that we wouldn’t just make that up and she picked up the sheets and left. We talked to the front desk again as her attitude and her telling us that that didn’t happened was the last straw. Incidents happen and none of it was ideal but when someone in a higher role is not even close to as helpful or friendly as all the front desk agents have been our whole stay, that’s where the real problem is. I have never had that kind of a dreadful experience with any other business ever. If it weren’t for her, I really think this would have been a great stay.

Terletak di tengah-tengah Des Moines, Staybridge Suites Des Moines Downtown, an IHG Hotel dalam lingkungan 15 minit berjalan kaki dari Bangunan Kerajaan Pusat Iowa dan Pusat Acara Iowa. Hotel ini berada 1.1 km dari Taman Botani Greater Des Moines dan 1.1 km dari Pusat Sains Iowa.Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk kolam renang tertutup, tab spa dan pusat kecergasan 24 jam. Hotel ini juga menampilkan akses Internet wayarles percuma, pendiangan di lobi dan tempat berkelah.Dapatkan sesuatu untuk dimakan di bar/deli snek yang disediakan untuk tetamu Staybridge Suites Des Moines Downtown, an IHG Hotel. Bertegur sapalah dengan tetamu lain di majlis makan percuma yang diadakan pada hari-hari tertentu. Sarapan bufet percuma disajikan pada hari minggu dari 6:30 hingga 9:30 dan pada hujung minggu dari 7:30 hingga 10:30.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan 24 jam dan surat khabar percuma di lobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 111 bilik tamu, yang menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan dapur. Akses Internet berwayar dan wayarles adalah percuma, sedangkan Televisyen LED 43-inci dengan program digital disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi meja dan ketuhar gelombang mikro, manakala pengemasan disediakan setiap hari.