My recent stay at this hotel in Switzerland was a terrible experience, to say the least. Entering the hotel with my wife and baby, we encountered several downs that left us in dismay. Upon arrival, the receptionist, who happened to be Indian, informed us that our room wasn't ready for check-in. He kindly suggested leaving our baggage at the counter and advised us to enjoy a drink at the outdoor restaurant, which, as we found out, only opened at 5 pm. This was slightly inconvenient as we were famished after our journey. Heading to the restaurant with a drink in hand, we were met by an Indian male staff member who impolitely told us, ”We're closed!” It was puzzling to see other guests already seated and enjoying drinks, seemingly unaffected by the restaurant's closure. It left us wondering if policies applied differently to us and if being Indian had something to do with it. Despite feeling slighted, I chose not to confront the impolite staff member and headed back to the reception to clarify the situation. To our surprise, the receptionist confirmed that we were indeed allowed to be seated at the restaurant, even during its supposed closure. It was at this point that we were informed that our rooms were ready for check-in. With our lunch plans delayed, I asked if they could hold our luggage while we grabbed a quick meal at a nearby café. I must also mention I was with my wife and 4 months old baby. However, to our disappointment, the receptionist refused, stating that once the rooms were ready, luggage couldn't be left at the counter. The initial delay in room readiness and the sudden urgency to move our luggage left us questioning if we were guests or refugees. It seemed as though the staff prioritized policies over guest comfort. Upon entering our room, we noticed it was filled with unnecessary and potentially dangerous furniture, particularly for kids. Staffs have been trained to warn about the fines and penalties rather than the facilities or services they offer. Could be as they have no such things.
Sangat Baik
22 Ulasan