Asrama di Cedofeita

The hostel is very clean, it is cleaned every day. The breakfast was better than in some hotels. The beds were new and comfortable and each bed has a socket and a reading lamp. Unfortunately there are no curtains on the beds, but the beds are placed in such a way that you have enough privacy. The doors are built in such a way that they cannot be closed quietly and in the room you can hear people from the stairwell, but that's because it's an older house. This hostel is not in the center. But the area is very pleasant and you can easily walk back even in the dark and there are restaurants and cafes nearby. The hostel has a bar, but you can't hear it in the rooms. The shower facilities and the locker are great. Because everything was outside the room, you could sleep well. There is a bath towel and toiletries in the shower.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

It was a great experience.