Hotel Shangri-La di Abu Dhabi

The check-in process was easy and less than 5 mins. The front desk staffs are knowledgeable with their own procedures and helpful with questions from us. The airport shuttle services was brilliant as it helps the guest to have a seamless journey.

What a memorable stay! Our family stayed from 13-15 Feb. It was our first stay at Conrad Abu Dhabi Etihad Towers and everything surpassed our expectation. We were greeted with a welcoming drink while we were getting checked in. Next thing we know was we got an upgrade to a family suite on 17th floor, with a huge living room and open kitchen. It was late night when we checked-in, so it was until the next morning that we got jaw dropped by the stunning sea view from our room. Equipment in the room is premium, large screen TV, BOSE sound bar, coffee capsule machine, to list a few. And in the kitchen you could have all the utensils and tools needed to cook a dinner or even bake a cake. The room was generously stocked with bottled water, tea bags and coffee capsules. One thing I could not understand was that they provided travel-sized bottles of shampoo and body lotion in our bathrooms but no body wash. We had brought it with us so it was not a problem. However if the room had fixed pumping bottles of body cleansing and skincare, it would be more environmental friendly as well as providing convenience for guests. All staff we met were always pleasant, efficient and helpful. In our first morning, the breakfast restaurant was so full that the line queuing to get in was becoming long. Staff immediately arranged guests to sit at the restaurant next to it. As soon as we got our table, we got served. We were impressed by how nice and smooth things were handled by the team. Breakfast offered a wide range of food choices, from pastries to Asian noodles, from Indian curry to Lebanese cold mezz. I couldn't remember one that was not delicious. For me, make-to-order fresh juice station was the highlight. You can choose your fruit combination and staff get your drink ready within seconds! And don't miss out Observation Deck at 300! It was just steps away from the hotel. And it's free for hotel guest! You can get a 360 degree view of Abu Dhabi from 72th floor up high. The floor to ceiling spotless windows allow you to take great pictures. Please don't to be mistaken, windows in the hotel room are very clear, just not comparable to the Observation Deck. If there is a second time I travel to Abu Dhabi, Conrad Abu Dhabi Etihad Towers would definitely be my choice of stay. Conrad team, keep up the nice work!

Actually I think to leave the bad feedback for this hotel because of some things, I was expecting from this hotel, when I came with my mom i suddenly felt like the hotel doesn’t match with pictures in reality of this hotel and I was trying to cancel my booking but the trip come had some policy and the guy in reception was so polite and professional he change my room with very nice room with balcony face to the beach, my mom love that room and I change my mind. When we start to leave for few days I realize that it’s really nice hotel, people are polite and very respectful, always smiling and trying their best, the buffet was excellent, thank you chef for cooking delicious meal and we love that, we enjoyed a lot with my mom, breakfast amazing very fresh food and clean!!!! The room was very clean and the workers were very friendly and polite especially Mohammed was cleaning my room 514 he very friendly and so respectful with shining eyes!!!! My Mom love that place we enjoyed a lot and security was helpful and respectful!!!! Thank you guys we enjoyed a lot!!!! I would love to come back again maybe next time🥰特别感谢您们！服务特别棒！下次再来！

Selamat petang. Kami berehat selama tiga hari di hotel ini. Hotel ini lama dari segi reka bentuk dan perabot, tetapi semuanya berfungsi. Satu-satunya perkara ialah dinding sudah lusuh. Tetapi bilik itu sendiri bersih, katil besar, perabot besar. Atas sebab tertentu, bekalan adalah untuk 1 orang (selipar, tuala), tetapi selepas panggilan mereka membetulkannya. Mereka bertindak balas dengan pantas. Kami tinggal di tingkat 10, ada restoran di tingkat bawah, di tingkat 2 ada kelab Arab, di mana seorang penyanyi menyanyikan lagu dan menari gadis. Tiada bunyi bising kedengaran di tingkat 10. Lantainya tidak boleh merokok. Tetapi pada waktu pagi, rupa-rupanya ada bau yang datang melalui pengudaraan. Ini semua adalah keburukan Lokasinya bagus, 10 minit melalui taman dan anda berada di pantai Corniche. Dekat 10 minit Khalidia mall dan Lulu. Secara keseluruhan kesannya menyenangkan.

Decent hotel located nearby the Grand Mosque which was our main concern in visiting Abu Dhabi. Huge thanks to Mr. Kacimi, in the reception, for giving us the great family room. His kindness, with a smile, is an asset to the hotel. The room was so spacious, which really accommodated my family. Nice amenities as well, especially the jacuzzi, steam & sauna bath. We loved the salas / living area, thanks to Mr. Raghu and Mr. Rhohan, housekeeping dept., for providing our needs, especially the extra beds for my mom & I and for the bottled water. You guys are awesome, always smiling despite the busy schedule. Buffet breakfast was superb, with plenty of foods, we really enjoyed. Lastly, we don’t want to leave that early as we wanted to spend more time in the steam/sauna bath, hence, thank you so much Mr. Thuha Bo, in the reception, for granting our late check-out request. All of you are amazingly generous and kind by heart. Cheers and more power.

Came back to EP after 3 years after Covid and I enjoyed my staying a lot. Staffs were helpful and friendly in general, but they were not those sweet sweet kind… just friendly, maybe some people would find them rude… Anyway, the package was super good and good value for the price. Many activities were included. Basically you could spend all day in the hotel without going out… I enjoyed their fine dinning restaurants: 1.Hakkasan-modern Asian fusion, if you like typical Chinese food, not the right one… 2.Broadway-western, American style… loved their cauliflower salad… steak was okay, maybe I ordered wrong one, should have tried the wellington… but staffs were super friendly… 3.Lebanese Terrace-somebody told me it was the best Lebanese restaurant in town, so I went have a try. It was so good… but the staffs were not friendly… 4. Vendome-the best breakfast buffet in town for me… (tried Park rotana, St Regis, Conrad, four seasons, rosewood, W hotel, Hilton… )still think it is the best one For someone who stays in the hotel like 300/365 days, this is the best hotel in abu danbi. I found it difficult for me to stay in any other hotels in Abu danbi 🥹

كل الشكر و التقدير لموظف الاستقبال السيد / السادات الذي قام باستلام حجزي و حال المشكلة التي تسبب فيها موظف الاستقبال اخر عن تسجيل الدخول. نحن مجموعة عوائل و لدينا  14 غرفة و قد طلبت من الفندق قبل اسبوع من موعد الوصول بالتنسيق لجعل الغرف كلها بنفس الطابق و عند وصولي للموظف لتسجيل الدخول ابلغني الموظف / (ط) بان جميع الغرف بطابق واحد و فيما بعد بدء بتوزيع الغرف على عدة طوابق و جلسنا ما يقارب الساعة و نص بجدال مع الموظف و المحاولة بجعل الغرف بطابق واخد ولكن بسبب ادائه  البطيئ جدا كانت احد صعوبات بجعل الغرف بنفس الطابق. عندها حضر السيد /  سادات و بدون اي مبالغة قام بحل المشكلة في ظرف 20 دقيقة و جعل الغرف (14 غرفة) كلها بطابق واحد. كل الشكر مرة اخرى للسيد / سادات و هذا ان يدل فيدل بان الرجل متمكن و يعرف مهامه الوظيفية بشكل صحيح و كيف يتعامل مع النزلاء و يلبي رغبة النزلاء و يسعى لتوفير اقامة سعيدة للنزلاء. فيما يخص الموظف الاستقبال الاخر اتمنى من ادارة الفندق تكثيف من برامج تاهيل لموظفيها في كيفية التعامل مع النزلاء و سرعة الاستجابة و حل المشاكل و العمل على توفير اقامة سعيدة للنزلاء. الى السيد / سادات جميع افراد الاسرة يشكرونك على توفيرك الاقامة سعيدة لهم.

أروع وأجمل اقامة في فندق المها أرجان روتانا ابوظبي واخص بالشكر الجزيل السيد مارك حنا على إدارته المميزه والناجحة بكل المقاييس لك مني ومن والدي جزيل الشكر والعرفان السيد مارك وسنعود قريبا انشالله للاقامه في فندق المها أرجان روتانا واشكر السيد عبد الرجمن محمد والسيد علي من قسم الاستقبال على تعاملهم الرائع وتفانيهم بالعمل واشكر كل موظفين الاستقبال وجميع الموظفين في جميع أقسام فندق المها ارجان روتانا اتمنى لكم التقدم والنجاح باستمرار Family Sabra Tawfeeq &Huda