Hotel berhampiran Plaza Japon, Acapulco

The building has an intriguing shape and there are many pools. It’s also right in La Condesa Beach. Ideal location, you would think. BUT…. 1. After checking in, I found a very dirty washroom sink, and called down to report it. The woman who arrived waved her hand dismissively but I stood my ground and she cleaned it. Turns out the drain is clogged so even if the poor cleaner did her job the first time, the previous guest’s hair and muck would ring the sink unless you took special care. Annnd the sink was never fixed the whole time I was there. 2. At checkin I got a band slapped on my wrist and later realized every guest got one. It showed you belong on the property. Also they come in different colors: White means a basic stay; red means breakfast included and purple means all inclusive. So yea others will know what you’re paying for during your stay. 3. The beach is pretty good except it’s a pirate’s cove — meaning that because of the vagaries of Mexican law, though Hotsun has a great location and a piece of the beach for its guests, where you can generally sit free, the spots nearest the water belong to the government. So if you sit in the lounge chairs and under the tents nearest the waves, you have to pay different guys who keep changing the price every single day. If you land on a cruise ship from some far-flung country you may not be aware of this. Those guys, wearing uniforms of some sort, also sell drinks that are exorbitantly priced. Before you figure out they have nothing to do with Hotsun, you may be taken for a ride. I was. Also, every 1-2 mins of every day, vendors descend on the beach with all sorts of things for sale. In one day I was asked to buy grilled shrimp on a stick, coconut water with jelly, sun hats, fridge magnets, massages, boat rides, oysters, sun dresses, sunglasses, beach floats, tattoos, braids, sunscreen, sand boots and a serenade from a nice old man with a guitar. People have to make a living, yes, and the law makes Mexican beach space very democratic, but I wish the hotel, which took a $200 MXN returnable deposit to give me a towel to lie by the pool for the duration of my stay, had warned me about the Wild West nature of the beach where it is located, and pointed out which uniformed person belongs to the hotel and a head’s up so I could buy at my own risk. I said “No, gracias” maybe 90 times during that one week. 4. The noise, oh the noise. El ruido comes up to the hotel’s top floors and grabs you by the neck: Music, laughter, children squealing, etc. These are usually all marvelous aspects about living on planet earth, but when you can’t sleep because a group at the hotel is holding a party on the beach and the thump thump thump of reggaeton is blaring deep into the night and giving you a headache, the conclusion is the hotel is not prioritizing the comfort of the rest of its guests. If this is your jam, go for it. But for many it would be a frustrating experience all around.

Muy mal servicio. Hice una reservación y me mandaron un correo diciendo que ME mandarian los datos para hacer el pago inicial. De hecho me mandaron un número de reservación inicial. NUNCA me mandaron los datos, pero cuando llegué les di el número que me mandaron y no me lo respetaron diciendo que ese número no era de reservación, yo le comenté al encargado que NO recibí el correo de lis datis y me dijo que no era su problema. De hecho, me dijo que no tenía ningún correo mio, yo le dije que me habían mandado un correo, insistió que no tenía nada. Pero instantes antes le había mandado otro correo y, curiosamente, ese sí lo vió. Entonces me había comentado que tenía una habitación, pero como yo le reclamé que no eran serios, pues me la negó siendo bastante grosero. Es cierto, en Acapulco es muy necesario obtener una habitación por eso y de eso se valen para pisotear al cliente. Lamentable, pero también hay otras opciones, y mejores, de hecho obtuvimos un mejor hotel, afortunadamente.

This hotel should be a national monument, given its architecture. Most likely it was built during the 1960s, and it features three rotunda towers, none of which are more than six stories high (essentially the perfect size for a hotel; developers take note!!!). Surrounded on both sides by abominable and shabbily-constructed high-rises, the Acapulco Malibu is an absolute gem in the rough. Each room, from what I could gather, has its own balcony, is rather astonishingly spacious, and has a floor to ceiling mirror next to the bed...which is SO '70s fabulous it's...beyond belief! On the whole, service was excellent, the restaurant food was adequate, and noise levels a bit high (but by no means extreme). The pool was absolutely delicious -- perfect water temperature, cleanliness, shape and size...AND the deck overlooks glorious Acapulco Bay. BEAUTIFUL! The price when I stayed was a leetle high, however, given the fact that Acapulco is such a rat hole of a city. Sure, it's not Tulum and it's not Tijuana, but it's still fundamentally a consumerist hellscape with miles of barrios surrounding its core.

Encantó Hotel was everything and more! I could not recommend this hotel enough. My boyfriend and I were looking for somewhere to relax and disconnect and we definitely came to the right place.. The facilities are so beautiful and architecturally so well thought out and designed. The pool and lounge beds are so comfortable and where we spent most of the day. The staff at breakfast, the pool and restaurant for dinner were so professional, attentive and kind. Jose Miguel at the pool provided some of the best service I’ve had since moving to Mexico…. The views from the rooms and especially from the spa are breathtaking. We will definitely be coming back for another trip to Encanto.

El hotel es bastante bueno y relativamente nuevo, por lo que las instalaciones están bien conservadas. Es limpio y sanitizan de manera continua. Hubo dos temas que me molestaron : 1) No fue posible conseguir almohadas adicionales. La respuesta fue decisiva, ”no tenemos disponibilidad”, así de simple. No es posible que en un hotel de cadena les hagan falta almohadas! 2) El baño carece de tapetes para la entrada a la regadera y dentro de la misma. El piso es muy resbaloso con el riesgo de una caída. Además el agua se sale de la regadera e inunda parte del baño. Sugiero de manera enfática se lleven unas sandalias para evitar caerse en el baño. Los kleenex se acabaron el primer día de nuestra estancia y nunca fue reemplazado.

Todo excelente en las instalaciones del hotel y una ubicación excepcional