Hotel Terbaik dengan Gimnasium di Acapulco

The building has an intriguing shape and there are many pools. It’s also right in La Condesa Beach. Ideal location, you would think. BUT…. 1. After checking in, I found a very dirty washroom sink, and called down to report it. The woman who arrived waved her hand dismissively but I stood my ground and she cleaned it. Turns out the drain is clogged so even if the poor cleaner did her job the first time, the previous guest’s hair and muck would ring the sink unless you took special care. Annnd the sink was never fixed the whole time I was there. 2. At checkin I got a band slapped on my wrist and later realized every guest got one. It showed you belong on the property. Also they come in different colors: White means a basic stay; red means breakfast included and purple means all inclusive. So yea others will know what you’re paying for during your stay. 3. The beach is pretty good except it’s a pirate’s cove — meaning that because of the vagaries of Mexican law, though Hotsun has a great location and a piece of the beach for its guests, where you can generally sit free, the spots nearest the water belong to the government. So if you sit in the lounge chairs and under the tents nearest the waves, you have to pay different guys who keep changing the price every single day. If you land on a cruise ship from some far-flung country you may not be aware of this. Those guys, wearing uniforms of some sort, also sell drinks that are exorbitantly priced. Before you figure out they have nothing to do with Hotsun, you may be taken for a ride. I was. Also, every 1-2 mins of every day, vendors descend on the beach with all sorts of things for sale. In one day I was asked to buy grilled shrimp on a stick, coconut water with jelly, sun hats, fridge magnets, massages, boat rides, oysters, sun dresses, sunglasses, beach floats, tattoos, braids, sunscreen, sand boots and a serenade from a nice old man with a guitar. People have to make a living, yes, and the law makes Mexican beach space very democratic, but I wish the hotel, which took a $200 MXN returnable deposit to give me a towel to lie by the pool for the duration of my stay, had warned me about the Wild West nature of the beach where it is located, and pointed out which uniformed person belongs to the hotel and a head’s up so I could buy at my own risk. I said “No, gracias” maybe 90 times during that one week. 4. The noise, oh the noise. El ruido comes up to the hotel’s top floors and grabs you by the neck: Music, laughter, children squealing, etc. These are usually all marvelous aspects about living on planet earth, but when you can’t sleep because a group at the hotel is holding a party on the beach and the thump thump thump of reggaeton is blaring deep into the night and giving you a headache, the conclusion is the hotel is not prioritizing the comfort of the rest of its guests. If this is your jam, go for it. But for many it would be a frustrating experience all around.

I will start off with the positive and give 5* to the 3 waiters in the Bambuco Restaurant. David M who has always made my previous visits to Hotel Elcano Bambuco Restaurant a lovely experience in dining. David is a personable, pleasant young man and speaks excellent English. This visit in January I also had the pleasure of being served by Rigoberto who is pleasant and speaks English. And I can not forget to thank the pleasant Pablo at breakfast who always with a smile would bring over when ever he saw me two Concha (delicious sweet breads). Pablo also speaks English so he was the only one at Breakfast that knew what kind of bread rolls I wanted. I booked an all inclusive package with Sunwing Vacations to Hotel Elcano from January 11 to 18 and stayed in room 815. I am sure the Reservations Manager and Director of Hotel Elcano knows who I am and did not really care that they might lose me as a returning guest. One of the many reasons I returned to Hotel Elcano in the past is because I enjoyed having the choice of Buffet or Set Menu at Lunch and Dinner. I also enjoy their food, their wonderful presentation of their dishes and their excellent service by their waiters when I order from the set menu. This trip in January I was told by the Hotel Elcano Reservation Manager according to this years contract with Sunwing, Hotel Elcano has arranged for all meals to be buffet unless the hotel does not have many guests on specific days then it will be Set Menu. I told the Reservation Manager that my contract with Sunwing is still the same indicating lunch and dinner buffet or set menu. I even had a copy of my contract with me of what is included in my all inclusive package that I purchased through Sunwing. I was told by the Reservation Manager that it was Sunwing responsibility to inform their customers of the change and I would have to speak to Sunwing. So I made a complaint with Sunwing Representative onsite in Acapulco and I was told I have to speak with Guest Services Desk at the resort, since this is internal resort information that has to be managed with them. What a disappointment! This really ruined my enjoyment of my stay at Hotel Elcano. Hotel Elcano also changed their Dinner Hours which was only available from 7:00pm to 9:00pm. Sunwing website indicated the Dinner hours are from 16:30 to 22:00. The limited Dinner Hours set by Hotel Elcano for Sunwing guests became a big inconvenience for me. Because of the limited two hour time frame to have Dinner at the hotel denied me the opportunity to arrange other activities in the evening to enjoy in Acapulco. Whoever is familiar with Sunwing knows who is at fault and I know there were other complaints at other resorts in Acapulco with similar situations having problems getting what they paid for. I feel though that Hotel Elcano could of rectified the situation at the moment since this was my third visit to their hotel.

We stayed in a deluxe room with an ocean/beach view. The room was very clean, our king size bed was very comfortable and our view was amazing. The hospitality of ALL staff we encountered was flat out EXCELLENT. An honorable mention of Crystal, who greeted us upon arrival and every morning during our stay to ensure we had everything we needed. Any want or need that we had was met immediately upon asking, and recommendations for best places to eat, visit, or shop for specific items were spot on and reasonably priced. The taxi drivers that are regularly stationed here were very informative as well. Beach access was easy and only a few steps outside the hotel. Security is always at the gate, and they kept an eye on us each time we decided to stay on the beach after sundown. At no time during our stay did we ever feel unsafe. I have visited many, many places in Mexico, and the warmth, friendliness, courtesy, and hospitality in Acapulco is by far the best that I have ever received. A huge kudos and even bigger thank you to all of the staff at the Copacabana…. You guys are the best! We will be rebooking and visiting you again shortly :).

Buena ubicación, buena atención del personal, pero las instalaciones están descuidadas, sus espacios( sala de espera, albercas, camastros) son muy pequeños para la cantidad de huespedes qué alberga. Bebidas regulares. La limpieza es regular, pero por el costo, es aceptable

La habitación estuvo limpia, con vista al mar , y se encuentra cerca de muchos restaurantes. Los trabajadores muy amables.

Perfect location for shopping, beaches and dining. You can choose the All Inclusive and good and drinks are provided all day long. Bring a mask tho, you have to wear a mask in dining areas.The hotel is right on the beach he b arch with a big pool. The rooms are suites with a seperate room for sleeping and a room with couch, chairs and balconey. Don’t expect an upscale room for the price, we found the room comfortable for the price. The drinks have plenty of liquor too! For any transportation needs such as If you need a ride from the airport or want a tour, or a ride anywhere transportation, contact Acapulco for All by Sebastián Hernández in Acapulco” Just go on line and do a Google search ”Sebastián Hernández in Acapulco. He is a fantastic tour guide, safe driver with shuttle transportation in a nice clean vehicle . He speaks very good English. He is honest, kind, friendly, funny and most of all will give you the best service. His tours are fantastic and his vehicles are air conditioned!

With a stay at Holiday Inn Resort Acapulco, an IHG Hotel in Acapulco (Costera Acapulco), you'll be within a 10-minute walk of Icacos Beach and Acapulco Golf Club. This beach hotel is 1.6 mi (2.6 km) from Condesa Beach and 2.1 mi (3.4 km) from Parque Papagayo.Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, babysitting (surcharge), and wedding services.Enjoy international cuisine at Terraza Santa Lucia, a restaurant where you can take in the pool view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 6:30 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room.Make yourself at home in one of the 220 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Останавливались семьей с 2 детьми. С 1-11 февраля 2023. Номер был с маленькой кухней, это очень экономит деньги на еду и можно питаться привычными продуктами. Через дорогу огромный волмарт. Море 5 минут , отличный пляж . Внизу айришпаб неплохая кухня и пиво. Казино чуть подальше для любителей игры. Есть рестораны не ходили но на вид неплохо. Отель старый и пугает при въезде . Но если учесть цену и расположение это просто ритц😅. Рекомендую тем кому важно чистое море , и супер бюджетный отдых.

Sexy place, beautiful views. Villas are great. Big pillows, clean, gym needs massive update. Not much negative I can say. Go to the sunset bar it's pretty cool. Take a love one for a romantic geta away. The villas and views are amazing!!

Todo excelente en las instalaciones del hotel y una ubicación excepcional