I stayed at Inter Luxury Hotel for two weeks in December 2024. My stay was memorable because the hotel's service was unbelievably bad. I arrived at the hotel at about 7 am, about 9 am I went to the front desk and asked where the nearest café was. The receptionist told me there were no cafes nearby and that my only option was to buy a coffee at the hotel. After a discussion during which she insisted there were no cafes nearby, she called over another member of staff who supported her that there were no cafes nearby. After a few minutes, this man said there was a café attached to a nearby petrol station, and walked with me a few hundred meters, turning left out of the hotel. The café was less than ideal so I returned to the hotel. Later that morning, I went for a walk and turned right out of the hotel. Starting 50 m from the hotel entrance, was street after street of good cafes and restaurants. I still have difficulty believing this happened to me. The next day, the elevators were stuck on the 2nd floor and I wanted to return to my room. I informed reception and they said they would ask maintenance to investigate. Ten minutes later, the elevators were still stuck, and reception said they were unable to contact maintenance. I asked for the service elevator and was told the hotel did not have a service elevator, and if I wanted to return to my room I would need to walk six flights of stairs. I walked through a door that said Staff Only, and in front of me was the service elevator that took me to my floor. Monday morning, my driver was picking me up at 7:30. At breakfast, all the containers of hot food were open, so the hot food was cold. I noted this to one of the staff, and he took three pancakes to the kitchen to heat so I could eat them. He returned with a plate of pancakes, and when I started to eat them, they were still cold. At this time, 7:10 with my driver arriving at 7:30, a lady who identified herself as the Customer Satisfaction Manager, or similar, arrived and asked how was my stay at the hotel. I said I was not particularly happy, and she stood at my table offering a takeaway breakfast, asking what would make me happy, what room I was in, and how long was I staying,… Her questions were stopping me getting a 2nd bowl of cornflakes, so that I could leave, return to my room, and meet my driver. She seemed unable to grasp that I was in a hurry and wanted to be left alone. In the end, I stood up, said For Christ's sake, leave me alone, and left without finishing breakfast. When I returned to my room that evening there was a fruit platter for me, which I immediately asked house cleaning to take away. At breakfast, you can order an omelet. The only time I ordered an omelet there were small crunch bits in it. I assume egg shell. My driver was supposed to meet me at 7:30. I went to the lobby at 7:20 and waited till 8:30. I phoned my company and they said the driver waited for me till 7:45 and left. Piecing together what happened, the driver was
Tunjuk Lagi