Hotel berhampiran Filsoll Reserve, Adelaide

酒店中規中矩，自助餐食品種少，訂的33平米的拐角二麪是落地玻璃房間給開了個很小的房間，第二天去前台換房間LINH CHI前台接待的，説清楚給我開的房間錯了，直接不看訂單告訴我需要加錢換房間，説了幾次提醒她看訂單都不看，後來從別的辦公室來了國內廣州工作人員態度很好，再申請後給換了房間，耽誤我出去辦事，調完房間後我又到前台提出第一天房間要補差價（實際為了第一個越南前台的態度不好特意要的），酒店同意補差價還有給瓶紅酒，第三天早上要給我補錢的時候我表達不需要這些，酒店的態度還是不錯，就是有些工作人員太差給酒店帶來負面效果了

Stayed here for the Easter long weekend, to say the least it was an amazing stay. Great location and awesome service.

The attention to detail was shown from when were greeted when we got out of the car and taken to reception.The location of the hotel was convenient to get to our business calls as well as walking distance to shops and restaurants.My only disappointment was the club access which l felt was not up to the Pullman standards we have experienced at other Pullman hotels. I would still recommend this hotel when staying in Adelaide.

Lovely hotel. Great location near river and festival precinct. Club lounge provided great breakfast options and evening canapes and drink selection were very generous ( enough to replace dinner on at least one occasion).

Ibis Adelaide was a great location that was central to shops, groceries, transit, restaurants and cool sites. The hotel was clean and tidy. The room was bright. The air conditioning/heating feature was pleasant. Having a big screen tv in the room was nice for relaxing after a long day of site seeing. I will be sure to stay at Ibis hotels for my future travels

The location of the hotel is fantastic- right across the road from Adelaide Railway Station and about 10 min walk from Rundle Mall. This was perfect for me because I visited Adelaide to watch a show at the Festival Theatre. The staff were very helpful when I left my wallet at home and didn’t have ID but still completed my check in with a passport scan I had on my phone. 24 hour check in is very helpful if you are checking in late or arriving early. However, the interior is a bit dated (cracks on ceiling, some residue next to the sink) and some of the furnishings feel a bit cheap (eg fan and kettle look like they’re from Kmart or another department store). If you’re happy with the basics then this is a great choice for a one night stay.

The hotel is located on a side road which is easily missed.We had to take another turn to locate it. Car parking is at a public location just down the road. The hotel which is fairly new is well equipped and conveniently located within walking distance of Rundle Mall and the train station. The only complaint I have is that the water draining from the shower area may overflow into the toilet area and entrance to the toilet. Apart from this minor issue,the hotel is excellent in most aspects. The staff are responsive and pleasant. As a side note,Club 129 down the alley and opposite the train station,serves a decent meal with promotions throughout the week.

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

We only stayed overnight here and the Hilton met all our needs for this perfectly. We had a fast trip back and forth to the airport. The room, bed, shower, Crabtree and Evelyn toiletries were all great. Service at the reception desk was excellent. I wished we had another couple of days to explore Adelaide, as I'm sure we would have enjoyed ourselves. We'd definitely choose this hotel again. We saw construction close to the hotel but we did not hear a thing and slept well.

The room was good, a very nice view of the city/hills. Some minor flaws was no toothbrushes, and finding a little bit of dust on my bed (but can be removed). Overall very nice stay