Hotel berhampiran Hartley Grove Reserve, Adelaide

我和酒店溝通，他們說我住一星期佢地只换一次牀單，我今次住二天，他們没有幫你執牀，相對,其他酒店，不換牀單也幫忙執牀，最不好是没有清理垃圾和加添coffee and milky,昨為為工作來入住，也希望晚上回來可以休息吓，饮杯cooffe, 他們應該改善吓，否則我唔會介绍朋友。

Well reviewed hotel, which we found disappointing. Firstly, on arrival (we arrived around 11am), at check-in we were told that our room wasn't ready so the receptionist after reminding us that check-in was at 3pm, stored away our luggage and promised to text us when the room was ready, we went for a walk, after having lunch, about 2.5 hours later, we went back and the room still wasn't ready, after an hours waiting in the reception area and watching guests checking in without any problem my wife (again) asked when our room was ready, her reply was that the room had been ready for some time and she thought that we were relaxing, so she didn't want to disturb us ( no text either) - really! Our stay was bed with breakfast, breakfast menu we thought was prescriptive, we had a choice of tea/coffee or orange juice couldn't have both as it was extra, throughout the breakfasts, chef found it impossible to fry an egg without charring it. The pool which is shown in the picture is small, get your fitness bunny in and that's it, then again we found it filthy, looking on the side wall there was a 2” (50mm) black, thick tide mark all around the inside of the pool and 'bits' on the floor so it seems cleanliness isn't top of the list, which comes to our room, nice sized and comfortable, but why the cleaner couldn't clean our room when he was either next door or the room facing was puzzling even though we put our tag on our door. A thing we found with regard to the reviews of this hotel I found that quite a few of these were people from Adelaide who not only gave this hotel 5 stars, but only ever did one review - hmm? The hotel is situated about a 10/15 minute walk from the centre of town and appeared to be a popular place to stay amongst the business fraternity

Ibis Adelaide was a great location that was central to shops, groceries, transit, restaurants and cool sites. The hotel was clean and tidy. The room was bright. The air conditioning/heating feature was pleasant. Having a big screen tv in the room was nice for relaxing after a long day of site seeing. I will be sure to stay at Ibis hotels for my future travels

We are still waiting for a call back with regards to a lost white soft toy which housekeeping has mistakenly removed while changing the beddings. That soft toy has sentimental values to my son and it’s traveled everywhere with him. We have been told we’ll receive a call and it will be posted back but no news yet. It has been 3 weeks since we left.

We stayed here last night as we were going to The 10cc concert. Arrival was swift and easy and the room was already available. Our room was a junior suite facing North Terrace, it was clean and quiet. We enjoyed 2 complimentary drinks from the bar. They have refurbished the hotel but I think the bar looks a touch bland and not welcoming. I would have thought that there would have been sanitiser available on all levels by the lifts and in the room also. The shampoo, soap etc no longer comes as individual packs but huge bottles and being still in Covid times I thought this a bit off putting. Breakfast was ok nothing special and luckily we had ours included or it would have cost us $42.00 per person and it was not worth that much. The pre-made pancakes were freezing cold. There was a good range of cereals and the fruit plates were nice but had defrosted and tinned fruit also. I found all the supposedly hot foods not hot but cool venturing on cold and they need to do something about the baked beans as they were nasty. We had a slight hiccup on leaving as we were almost charged for two glasses of red wine which we quickly told the receptionist we never had. She amended that quickly so all good.

Excellent location, easy walking distance to amenities and public transport. Had to log into our own Prime and Netflix as it wasn't available on our TV. The bathroom was clean but quite tired, with a cracked sink and a fixed showerhead. Despite it being a queen room, there was ever only one set of cutlery provided. Having said that, we still appreciated our stay and would say that it was good value for money.

Spend 4 days here during a hot spell. The room was on the second floor which was disappointing as there is no elevator and we are not spring chickens. Thankfully the lovely receptionist gave us a hand with the heavy bags. The living/bedroom was reasonably good. Bed was comfortable, fridge worked, glasses, cups, plates all in place. AC worked well but it was noisy. The room itself was adversely affected by road noise; the room looked out on the main (Portrush) road out the front. We left before 10:00AM each day, the room was made up on the first 2 days, it wasn't touched on the third. There were no supplies to wash your own dishes (scourer, tea towel, washing up liquid etc). The bathroom was a bit of a mixed bag, the shower itself was OK but one soap dispenser was half hanging off the wall. The toilet roll holder was being held together with blue tac (not very well I might add). There were no parking spots available when we returned after 12 midnight on NYE. Each room does not have a dedicated parking place. After the 4th day of hot weather, the bins that were placed near the entry doors reeked. The worst part of the whole experience however was the pool was closed during our stay due to some undisclosed maintenance issues that the owner had been unable to rectify - I gather - for some time. Another positive that should be mentioned, the laundry (one washer, one dryer) is free. Reception staff were friendly and helpful.

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.

Booked table for 4 in Bistro on Tuesday for 12 noon lunch. Arrived 10 minutes early no problem and was shown to table overlooking the beach and Jetty. What a pearler day great weather great service and top class food. Drinks also varied and good value. Not sure which hotel some of the poor reviewers went to but it obviously wasn’t this one. Keep up the good work. We have rebooked to return in June for a bimonthly luncheon Regards Peter