Hotel berhampiran KASBAT SOUSS, Agadir

Shower water pressure and temperature good. Bed comfortable enough. Floor is generally clean. Rooms have some parts renovated on the cheap or as needed but generally work. Expect every room to have something small broken in some way but still workable. No easy access to the beach; 14 minutes walk from the beach as there are no direct path and many hotel properties block direct access. Some receptionists at the front desk are nice but firm. Some other receptionnists are aggressive and/or snobs and will go on the defensive immediately. At the end if you talk to the right person they'll let you change room until you are satisfied. The cheap deal you can find online (333 MAD) is either small room twin beds with view on the pool (but behind the noisy elevators - 401) or a large room with king bed with view on the main street (329). Someone might have been murdered in 401 given the blood stained mattress. The final room I got (204) was nice; pool view and far away from the elevators that we don't hear the mechanical noises. The park in front is under construction.

The staff was very polite and welcoming. Rooms were clean. There was a problem with the WiFi and they changed me to a different room with better WiFi. The internet speed of WiFi was not very great but it was okay. The intercom was not working in both the rooms I stayed in. The location of the hotel is good. It is close to the beach (just at a walking distance). For the taxi driver, it was hard to find the hotel. The prices of the food in restaurant were reasonable. But they took a lot of time to prepare.

**DO NOT STAY AT THIS HOTEL - SCAM ALERT!** I had an absolutely terrible experience with this hotel and I strongly urge anyone considering staying here to think twice. I booked five rooms well in advance, and despite arriving at the hotel before 11:30 pm, they canceled my booking. Their excuse? They claimed the system was down and couldn't retrieve my reservation. Even worse, I had been in constant communication with their customer service, providing proof of emails that confirmed my arrival—my flight was running late, but I still made it on time. Customer service assured me that my booking was safe. However, when I arrived, the assistant manager had already marked me as a ”no-show” and tried to claim they had no communication from the head office. This hotel essentially **stole our money** for five fully paid rooms and is refusing to give anything back. It's a complete scam. They seem to prefer if you buy the room directly from them at a higher cost rather than through a third-party site. **On top of that, beware of the reviews! Most of them are fake and have been paid for by the hotel to boost their ratings with locals.** **BEWARE: This is a dodgy hotel. Stay somewhere else if you value your time, money, and peace of mind.**

Not our first time in Morocco but first time at this hotel. It is a reasonable 3 star hotel. The rooms are reasonably sized, clean (maid service every day) and the beds large and comfortable (although on the hard side). Our only criticism would be the balcony, it’s too small but had a good view over the amazing pool. The pool is great. Large and for the most part a uniform 1m deep. It does have a deeper 2m section for jumping/diving. They do various activities around the pool each day such as aquarobics and the attendants are really observant so if you need a sun lounger or mat they are on it straight away. We were B&B so can only rate the breakfast. It was pretty standard fare which had no variation, to be expected in a budget hotel. Egg station was good as was the local bread making station (delicious). From a general perspective expect buffet style local food with a few western bits added in. And ok quality, not gormet quality!! Hotel in general is large with lots of restaurants/bars but if you are not AI they are expensive compared to local establishments based around the hotel. You can get alcohol but it’s not as good quality as the other bars close at hand such as Nil Blue or Actors Studio, but that’s as expected. The position is first class, right on the beach front and has its own section on the beach to provide a secure area for hotel residents. Children’s activities. Seriously if your children can’t be entertained here I’m not sure what you are expecting. The pool and surrounding area is child friendly and really well maintained. There is ping pong, pool, darts, sand pits, inflatables for the pool, balls, kids clubs etc etc The area, love it. The promenade is superb and probably the longest I have seen at about 3.5 miles. Similarly the beach is fabulous, clean and with a wide expanse of golden sand. The sea is warm and the waves great for having some body surfing fun. Agadir is a great winter destination, the weather has been constant at about 28 and although a few clouds on a morning all burnt off by midday.

Отель супер. Так как я не привередливый, меня все устроило. Номер был с видом на океан и это того стоило и перекрывало какие то даже мелкие недочеты. Уборка ежедневная, воду меняли так же каждый день. Завтраки шведский стол, голодным не останешься. Сразу прямой выход из отеля на пляж, есть шезлонги и выдавали пляжные полотенца. Есть обмен валюты на ресепшене, курс был даже выгоднее чем на улице. В общем в соотношении Цена-качество - рекомендую данный отель однозначно!

My first impressions for not great . We were kept waiting for our room after arriving at 11am we were not given our 2 rooms until 3pm . For such a large hotel I thought it was not the service we expected. The rooms were clean showers not powerful . Room service for simple things was NO SERVICE at all . Ckeaning staff room service staff did not speak English . Breakfast was amazing everything you could wish for was available . Fruits cut freshly . Omelettes made to your request . Ordering on the table was never smooth as to get attention from anyone was a problem too busy talking to each other . You had to wave your hand every single day to ge any attention . Lattes cold cutlery lacking . Cushions dirty . Same at loungers dirty . No one on hand to take orders . Apart from table tennis no other games available . No pool table or games room Or board games . For such a big resort attention to detail just wasn’t there. For the amount of money they charge the saving grace was the breakfast and the size of the rooms . It could be so much better . Spa charges not worth it . Couldn’t use indoor pool unless you booked spas day . Activity programme limited to just yoga and gym coach . So much potential to be a lot more but regrettably NOT. Requested drinks to watch sunset they came requested nuts coming coming they would say never came at all . Management never at hand to speak to GM unless you had an appointment . How can you voice anything if you have no one capable of voicing it to . The breakfast was definitely the only highlight at this hotel

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit downhill from there… We were taken to our room before being told about any of the hotel facilities or where things were and timings for the restaurants. Our room however was very outdated and dark but clean. There were so many small things that really took away from the 5* experience: we had to get maintenance to sort a buzzing sound coming from the TV; on a couple of occasions we had to ask for our room to be cleaned and our bathroom door handle fell off! It seemed that the rooms with balconies were more up to date but given that the hotel had recently been refurbished we thought we’d be okay. Throughout our 4 night stay there was also a constant smell of wet paint and service men working on plugs hanging out of the walls? The weather was dull (which cannot be helped obviously) but there was nothing to do at the hotel other than lay by the pool. The entertainment of a nighttime was good but it was the same every night so got a bit tiresome. A big shout out to Youness for his FABULOUS customer service but otherwise nobody checked in with us or seemed bothered to help or serve which was so disappointing and we’d have preferred to order at the bars ourselves. We ate at the buffet one night which was okay and the Soul restaurant was nice (we then went to different restaurants so can’t comment on the food changing). Can echo some other comments, however, and the buffet definitely needed labels as we didn’t know what we were eating. It was a really underwhelming experience and did not run smoothly at all. We expected so much more.

Hôtel correct, bon rapport qualité prix, petit déjeuner correct. Musique à la piscine beaucoup trop forte ces n’est pas une boîte de nuit! Et les environs sont trop bruyant également la nuit on entend la musique des boites et où cabarets dans la chambre, les nuits ont été compliqués

Hotel is in a great position, 5 mins to the beach and beach front restaurants. Rashid organised a couple of trips for us which were great. Room was cleaned everyday with fresh towels, small balcony, sadly ours didn't get the sun! Pool area had plenty of sunbeds, lovely pool but cold at this time of year, we did vrave it though! Breakfast was fine, we didn't have any other meals as we like to go out and eat. We would stay again, a great place for some winter sunshine.

4 time in this hotel like my second home thanks fout you’re hosetality and humanity thanks for the pool teams and the snack bar teams ( Omar,Ridda) the best service morning to evening. Nog shout out for the animation ARGANA Almoggar Garden Beach ( Saïd,Samir,AMIN,Youssef,Fahd,Momo,mina ,Wafa….) your are the best team in the world . CHRISTIANNE