Pengguna Tetamu
31 Januari 2023
Arrived at this hotel at around 11 PM. After a horrid flight that was delayed 6 hours. We get handed our key and told to go outside to the room to find it. Our room number was 61. We look around for a while but can’t find it, so we go back in and ask the man in reception. He apologised and says he made a mistake and that our room is actually upstairs. He takes us upstairs and shows us the room. The power is out but he found it completely acceptable to offer us the room for the night. Should also add that we ordered and paid for a 2 bedroom apar**ent with an ocean view. This room was a 1 bedroom with a bed in the living room, and the view? Of the street. It was so hot in there you could barely breathe so we refuse and request another room, and also find out you have to pay 8€ a day for Air conditioning. Basically paying to make the room liveable. After a while we finally get one. Also, on the website it says it has room service till midnight, at 11:30 we asked for water and he said the bar was closed. So we couldn’t even get water. Also the website says free wifi, but fails to mention the wifi doesn’t reach the rooms. WiFi by the pool and beach but no connection in the rooms. The “Breakfast.” is laughable. Toast, some tomato’s and cucumber along with melons and some cakes. Fine but not worth the 140 euros per person. Other than that the stay was okay, the staff was lovely and profusely apologised for the mistake the first night. All lovely except for that one man.
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