NaturaLodge Machu Picchu

Great location next to the main square with easy access to the train station. Rooms are big sized and the beds are very comfortable

I’m a torn on this hotel. On the one hand, the service was fantastic. The staff were extremely helpful and were great to deal with. On the other hand, the photos of the hotel do not match most of the actual rooms at all. The rooms are extremely barebones and there are gaps between the windows and walls that you can see daylight through, the views were non-existent, etc. the door barely locked and could easily be forced, the windows didn’t lock, and it was extremely loud in the room. The photos vs reality is pretty much a bait and switch. I’m not sure if it is still under construction or renovation or what, but the rooms are absolutely nothing like what is depicted in the booking photos. I did walk by some rooms that appeared to be nicer, but the room we were given (and the several I saw next to ours) was not great at all. Additionally, there is no indication on the booking page that you will need to climb 60ish steps up a hill to the hotel. This wasn’t an issue for me but if someone wasn’t aware or unable to make the climb this could be a nasty surprise. We didn’t know this was the case until they sent us an email letting us know the day we arrived. Honestly I’d have given this 1 star if the service wasn’t as good as it was. Looking at other reviews, it appears one other person had our experiences but others didn’t. Perhaps it’s luck of the draw with the rooms but be aware that not all of them match the photos at all. For not much more money you can find other accommodations in the town that are far better.