Pengguna Tetamu
4 Januari 2025
I was travelling with my adult son, we booked the property after seeing amazing photos online, however we never got to stay at Amara villa. We were put into a small property called Amara house which was situated outside the main premises. Amara villa has a high brick wall all around it and huge wooden gates which are locked. Within the house, the manager asked us to choose 1 bedroom and promptly locked the other one. It didn't make sense, as we had booked a property with 2 large double bedrooms. The next morning, there was no WI FI connection, no TV or radio, not even basic tea/ coffee powder. After a stroll in the village I went to see the manager at Amara villa as I was confused by the set up and what we were paying 4 times the amount we paid at other properties for. He was not helpful. On a second occasion, an hour later, I met the owner Sam and told him how unhappy I was. They offered me breakfast and told me that I should pay Rs 44,055 Sri Lankan rupees (150 dollars) and leave the premises or else they would call the police !! I had booked stay for 2 days and didn't have any other bookings. Within 10 minutes, the manager turned up with three police men at my front door. The police officer understood when I showed him my booking at Amara villa as opposed to where I was staying. I agreed to pay half the amount and leave. Sam the owner, his wife, and the manager warned me not to write a bad review since they had reduced the price ( it was still double what I paid elsewhere). I was happy to get out of this place, took the first taxi to leave. Sam, if you treat your guests like this, they will stop coming. I suggest you take some tips on hospitality from your own countrymen as they welcomed us with open arms wherever we went. I think the world deserves to know how you twist peoples arms and intimidate them if you don't get what you want.
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