Pengguna Tetamu
27 Januari 2025
The price is at least three times higher than the value. As seasoned travelers, this was the worst quality-price ratio we’ve ever experienced. This hotel is completely misleading. The only positives are the kind staff (though they seem unhappy and nervous about guest complaints) and the view of the surf break in front of the hotel. At €300+ per night—what you’d expect to pay for a luxury boutique hotel in Sri Lanka—we were deeply disappointed. Unfortunately: The rooms were humid and dirty. Rust covered most of the bathroom fixtures. This isn’t just humidity—it’s neglect and lack of respect for guests. There was constant noise from the street and the sea. I love the sound of the ocean, but here it was disruptive. The towels smelled bad. The bed was old, noisy, and uncomfortable, with a worn-out mattress. Hot water didn’t work for the first four days of our five-night stay. Zero attention to detail throughout. No sandy beach in front of the hotel. The rooms are extremely basic, possibly trying to pass as "sustainable-vegan-inclusive," but it just feels a cheap, poorly maintained an also uncompleted building. Comparing the photos to reality, this feels like a scam. The ground-floor room was especially terrible, not fit to be sold. The hotel’s strongest skill seems to be taking photos and editing them with photoshop. I urge the owners to take guest feedback seriously, fix these issues, and prioritize customer satisfaction. The pattern of poor reviews clearly shows what is happening. Initially, I thought other reviews might be overly harsh, but I was so frustrated that I left a night early. I received no courtesy message, and I’m still waiting for a refund
Terjemah