Hotel 5 Bintang Terbaik di Ain Sokhna

I've been going there for more than 20 yrs. My kids love the place we enjoy everything. The service, the hospitality, the lagoon, the beach. First time I really critique the breakfast and buffet. Restaurants were much better but pricey. Please fix your breakfast, you have an amazing hotel and exceptional team. Don't waste all the efforts with the breakfast buffet. We had to leave on our last night for that. Thank you for your service

Rooms - The rooms are well appointed and new with mini bars that can be emptied on request. - Rooms on main floor overlook the pool. There are 2 elevators to access second and third floor - There is also room service - Good house cleaning service and thoughtful products left for guest Pool/Beach - Pools are heated, there is a kid pool and a Jacuzzi - There is food /drink service for pool and beach at additional cost - The beach is nice and private- BUT it can be cleaner Accessibility - The hotel is accessible inclusive of the dining area with ramps. - The breach IS NOT accessible. However employees were available to carry my mothers wheel chair up/down to access the beach Food - Breakfast and Dinner was good and had a variety. Tea and Coffee were available at no charge at both buffets Entertainment - The employees were very polite, attentive, and not clingy - There are few pool tables and a room with some arcade games at additional cost - There is a kids play area at the entrance which might be suitable for younger kids - The music played on day time was loud and not well chosen (with lyrics not just music). We have asked them multiple times to change/lower the sound which they eventually did - There was a band playing on the weekend at night which was deafening, my dad was so annoyed and asked them to turn it down which they did Check In/ Out - I booked through ******* and made requests for some rooms to be on the main floor and one on the top floor which was honored. - Check in was smooth and reception was well informed /ready to receive us - One of the towels seem to have been damaged due to toilet overflow. They initially wanted to charge us for it, However they have later waived it as plumbing incident at no fault of ours Other - There is a small supermarket which is pricey but less pricey than hotel for soft drinks and snacks - One of the rooms had plumbing issues with toilet over flow which was addressed by the hotel. Date of stay: 12-16 December 2024