Hotel Mesra Haiwan Peliharaan di Aix-en-Provence

Clean. Good location There was false alarm in the midnight, which made me awake for a while

Parfait pour une ou deux nuits à Aix. Chambre impeccable, bien équipée, spacieuse. Service très bien. Petit bémol pour la literie un petit peu molle pour nous.

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (＞30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent ”informed” acceptance of apartment with faulty air-conditioning.

Pros: Friendly staff, comfortable bed, great shower, good breakfast, secure parking, short walk from many of the most important points of interest in town. Cons: Unsecured internet, no USB plugs in room. Suggestion: try and book a room overlooking the central courtyard/pool area. Probabaly quieter than those on the outside of the building facing roads.

We were at Aquabella for one week from Saturday 20th May. We were very satisfied with everything and are grateful to all the staff for their kindness and assistance, in particular Erwan, who made a point of helping me by carrying my husband’s walking frame and supporting him up the short flight of stairs to the restaurant. Comfortable room, good food, bar, room service, pretty garden and pool area. Recommended.

A lovely find not far out from the centre of Aix En Provence. The reception is clean and welcoming, the reception staff are helpful and the bar is good. Our room was budget style, but adequate. We found it difficult to regulate the temperature of the room . They provide tea and coffee making facilities, a safe, and a fridge. The breakfast is much better than average and the serving staff work hard. The evening meals were exceptional; Really good quality and delightful staff on hand to help as required. Well worth a visit.

L hôtel est très beau et bien entretenu.Lhotel est a proximité du centre mais il faut compter 11 min de la gare routière et 15 min du centre ville à pied . La piscine est belle mais fraîche. Le point négatif serait le manque de canal +. Aussi,en partant on m'a demandé de régler la chambre alors que j'avais déjà payé avec trip.Sinon c'était très bien.

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

The location near the motorway but still in a quiet area was really good. The pool and restaurant were excellent and all the people working there were really nice and helpful. We had a problem with the room that smelled of cigarette. The lady from the reception provided an air purifier and it helped. The cleaning of the room could be better.

The poor judgment is mainly given by the following factors. Failure to clean the room daily, as written in the voucher: in the Hotel formula (1-4 nights) it says Daily cleaning. Which, in my country, means clean the room every day. Despite my requests to the reception staff, already on the second day, no one came to clean the room, nor to carry out the garbage. On the third day the manager (I think she was) told me that cleaning was not included and that the voucher was wrong! only after the third night, the day before checkout, a lady came to bring towels and toilet paper. Stop. Upon arrival in the bathroom there was half a roll of toilet paper, half a bottle of soap and that's it! i had to ask for toilet paper at reception. In the end I asked the manager why the towels hadn't been changed also in the first 3 days, she gave me confused answers, apologizing. Another thing: on the second day I reported that a shutter was broken, it did not lower; I have said it several times, no one came to fix it. We slept with the light coming into the room at 5am. Finally, the cleanliness of the room was definitely lacking (I have pictures). Dust everywhere, parts of the furniture that hadn't been cleaned in months. What bothered me the most is having approximate and inconclusive answers from the staff. Nobody really went out of their way to give us what we paid for: a clean and efficient room.