Pengguna Tetamu
9 April 2023
Worst stay ever! Please take your own water, room latch, towels with you. Resort only provides you with a Room and AC. S Our room lock was not ythere, the latch was not there so we had to put sofa and chairs at the door in night to close it. They were giving water in kinley bottles which were refilled with god knows which water, when asked the staff says we only provide in half ltr bottle packed and additional water is RO water we give! They were serving water which I dont think was RO but in used kinley half ltrs bottle that too openely !! They no sense of hospitality, hygiene or any professional staff or management. We took pool villa in which there was no water and then they fill the water with pipes which take 2-3 hours to fill. The pool was dirty and for any service request one hour is minimum time they need, be it cleaning pool, giving water, towel! Sometimes they can also deny for any service request you make like … we cannot provide more towels or water or anything you ask! After repeatedly having heated arguments with staff over each thing they put the last nail in coffin by refusing us to give food for our kids when were checking out! They just wanted us to leave !! I felt like i should have filed an FIR for the kind of intolerable things happening in this resort! The management and owner should take prompt action and look for the serious issues which can jeopardise the entire resort and its licence.
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