El Mouradi Palm Marina

The experience in this hotel was really lovely all the staff are very welcoming and friendly and it made the stay so much more enjoyable. The food was amazing!!! Chefs were all very informative if we wanted to know more info on any meals and the waiters were always helpful. The animation team were amazing especially Daly and Oussema! Everyone was very welcoming and had lots of energy even when it was out of season. There were lots of games and activities to play throughout the day and live entertainment at night! The spa was amazing it had a place where we could spend half an hour before our Hammam in a private salt water pool. Definitely recommend the spa! We were able to book excursions through the reception also which was a huge benefit and able to exchange money there too. There are nearby shops very close to the hotel and the best one was Ali baba shopping centre they are so nice in there! Good value for your money too! Hard Rock Cafe was also nearby!

Great hotel, amazing experience! I’ve read a lot of bad reviews before coming here but it was nothing like that. Room was super clean and spacious, friendly staff and the best animation team I’ve ever met!, especially Daly and Usama! Thanks guys! We made friends with them and we will definitely be coming back here! Great location with exit straight to the beach. Food was super tasty and fresh. Highly recommended

I would like to make my first complaint, we are not happy with a hotel that we choose El Mouradi was 5 Star but in my opinion should be maximum 2.5 Star. I know is a bit different standard between European and African hotels but I am really disappointed because the room and bathroom was dirty, old carpets. Hotel need renovation. Also some hotels staff was very rude as well. I went to bar with my husband and request some drinks like mojito and whiskey with coke, barman told me you have to go outside and pick some mint because is run out. I felt discriminate by staff as well, one day I went to the bar with my other 2 friends and request 6 whiskey with coke the barman said we allowed to have only 1 drink in each because we are female,this is not acceptable! In the evening we couldn't have any drinks with alkohol because the bar was empty. When we had dinner I couldn't order a glass of wine because there was none left. I have raised the issue to the hotel manager and the lady said she will sort this matter out but she didn't. We choose an all-inclusive option to not worry about anything. In the hotel description this should be changed -alkohol is very limited and women are only allowed to have only 1 drink. Not only drinks was limited but also pancakes and donuts as well. They only allowed 2 per person, when I want to take another 2 for my husband the hotel staff didn't let me. We are really disappointed we have paid quite a lot of money for this hotel and we spend our money to buy some drinks which should be included in all-inclusive.

I really recommend SPA in this hotel ! Jalila and Saumaya are really good .They made my holiday more relaxing i went for californian massage pretty much every day ! My husband also ! Very nice atmosphere in SPA area and very good prices! Strongly recommend

It’s first time i come here to this hotel “ el mouradi palam marina “ i come here with my friend really i like every thing here , food is very delicious, weathers great, rooms its very cleaning, pool good , i like soo much animation team they are the best thing in this hotel , i like the show❤️❤️❤️❤️

1* DO NOT STAY HERE. I am not one to normally complain or write a bad review. However this one deserves one and to inform other people looking. I do not know how this hotel still claims to be 5*, maybe 30 years ago. I would say 3* at the very best (that's being generous). We got married the week before coming here, so we just wanted a quick getaway in the sun to chill out. Our proper honeymoon is arranged for Feb 2025. On arrival at the hotel we were given our room key, room 102. We were not told about any facitilies, what time breakfast was, or anything. We were shown to a staircase where he just pointed and said " your room is down there". The room was downstairs, as soon as we entered the corridor you could smell damp, the room was still dirty from the previous people, bed was unmade rubbish and receipts still left on table from the old guests, time stamp on one receipt was 5 hours before we arrived. The room had no Wi-Fi the TV was dated back to 1990. Toilet paper still in the toilet. Stains on the bed. (See attached photos).We lasted all of 2 minutes in this room before returning to reception and asking for another room... we mentioned that we just got married and was hoping for a nicer room. The receptionist said they were full and couldn't move us, we were about to walk out and stay next door in the Ibereostar hotel, before the receptionist called us back and handed us room key 310. This was was "slightly better" no smell of damp, Wi-Fi actually worked and the room was relatively clean. The smoke detector in the room was missing, there was light bulbs not working, button on shower missing, rotten TV cupboard doors, mould in shower. (See attached photos). The aircon in the room does not ever reach set temperature. Could not get room cooler than 20'C. We did also complain about this room and that there was a compromise to our safety regarding the smoke detector. This fell on deaf ears at reception. On our booking it stated a double room, we got 2 x single beds pushed together. This was the case in both room 102 & 310. The following day we bumped into a couple of people who were also on our flight and they had very similar issues regarding their room and had to also be moved. The buffet food is very average, as much as we loved the kittens hanging around the reception area, we found them on numerous occasions wondering around the buffet restaurant. Not very hygienic. There is only 2 Al la carte restaurants in this hotel, and you can only book in them once. We booked the Italian, we had to pick our food 5 days in advance (chicken beef or fish) this was all we got told. However when we did go it was very good. Communication again from staff was very poor. The staff at reception are not very welcoming, however a big thank you to the bar staff at the pool & downstairs below the reception. Who were non stop in keeping us topped up. The pool showers never worked the whole time we were there. The sunbeds by the pool are just about staying to