tjernie43
29 Mei 2024
Hi all. We just returned from 7 nights at the El Dorado Seaside Suites and wanted to provide our experience. Everyone has a different experience no matter where they go. Please don't jump in and say 'you are wrong' as this is how our experience went. But, feel free to share yours so everyone is informed. It is a beautiful property. Depending on traffic, around 1-1 ½ hours from Cancun airport. Some people we met flew into the new Tulum airport. Reception went well and extremely quick. They were not super busy. Had a person come by and ask us if we wanted a drink and then went to the bar to get our order. We were taken on a golf cart to our room, but got a quick tour of the property before heading to our room on the Suites side. Overall Reaction - We wouldn't come back. It was a much needed get away, but in our opinion, there are much better places to go than here. The resort is listed many places as a 4+ stars, but I cannot support that rating. I am thinking 2 stars, but it is priced like a 4+ star resort. Had several power outages (maybe 10-12) ranging for a few seconds to 30+ minutes. Beach is pretty much non-existent. There was no consistency at all. Food was severely lacking. Drink availability was spotty (more on that later). Service was fair. We were booked at a different resort, but needed to modify travel dates due to personal reasons and came here based on the recommendation of the travel agent. I think they need to update their recommendation list….. Room - We thought our room was great. Spacious. Clean. Good temp. Large shower. Bathroom isn't really private, but not a big deal at all. Infinity pool right outside of our door. Temp of the water was pretty cool, but not unbearable. On 3rd floor, so could see the water from our balcony. If 2nd floor or below, wouldn't be able to see the water. In all, I'd say our room was good. Restaurants - A LOT of work to be done here. Not all are always open and the menu on the App does not match what is available in the restaurants. Buffets are severely lacking. There may or may not be food there. Heard several people complaining on the lack of food available. Went for 'seafood night' and basically had a choice of baked or fried (dry) fish….. Went to the Mexican night on the beach. Scheduled from 7-9 pm. Got there about 7:15 and got seated. Went to fill our plates and the food was pretty much gone. Found out later they only cook a certain amount and once it is gone, they are done. If you are not there early, you may or may not get anything. We got pretty much nothing. Mia Casa Italian was excellent. I made reservations through our concierge. Stopped in to confirm and were told since we were only staying 7 nights (ONLY??) we could not have 2 reservations…. Never heard of that before. But, it was great. Alfonso was our waiter and he was excellent. As we were getting ready to leave dinner, he asked if we were coming back. We told him the story and he said that was not true and helped coordinate
Terjemah