Acco Ice Apartments

好差勁，車輛不能到迏，需要步行，房間隔音特差

The apartments are located out the back of a cafe and the area you have to pull your gear through is covered in rubbish. The parking is difficult on a street on other side of cafe. You have to cart your gear back and forward. The apartments stated there was a washing machine. We arrived soaking wet off the puffin tour boat with a week off washing to do knowing there was a washing machine here. We walk into the apartment and there is a sign on the washing machine saying ‘don’t use it’s broken.’ It’s freezing cold. We have to pay a very large roaming phone call to contact the owners who tell us to talk to a shed outside a backpackers to do our washing. We have to this in the cold with wet shoes. The place they told us to do our washing is extremely expensive like isk35000! We have emailed them, they don’t reply. There’s no offer to pay this or any type of refund. They did not tell us the washing machine is broken before we arrived. It ruined our evening standing in a shed in the cold next to a washing machine down the road at a backpackers when we are exhausted and need dinner. They do not reply at all to any communication. The apartment is noisy with street noise in the night. This is a terrible example of extremely poor hosts

Comfortable and spacious. My niece (6 years old) said she wanted to “stay a thousand nights.” Loft area was fun for her and practical for the rest of us. Central location with parking close by. Recommended for groups with plenty of room, nice bathroom and full functional kitchen.

Excellent location and very responsive in service when needed.

Perfect home away from home with everything you need including a dishwasher, an oven with newly laid baking sheets and a washer. The bed linens were very comfortable and clean.

Convenient to downtown. Apartment is nicely decorated and main bedroom is nice. Loft area is tight. Washer/dryer is a nice feature.

Nice appartment with high quality. However, the appartment as very thin walls so you can hear everything from the street outside and the appartment next door. When someone walks around in the appartment next door the whole house was shaking and it sounded like they were in our appartment.

There were three of us in a one-bedroom deluxe apartment (with a loft bed). Our daughter had the loft, which had three beds on the floor. She had to climb the steep ladder to accessed the loft. It has a low ceiling as the loft is sloped; therefore, one has to be really careful. This is OK for a young person, but not for elderly folks. But they also have a double sofa bed, if one doesn’t want to climb the ladder. There is no front desk at this property. I think the communication with the owners is not good. The check-in is at 5 PM, which I think is too late. We talked to the maid around 2 PM and she said that the room would be available at 4 PM, which it was. The instructions were not clear: again, we had to ask the maid for help in getting the key from the box. Closing the door was also tricky, and we had to leave the apartment unlocked. Good that crime is rare in Iceland! At the end of the day, we asked another maid, and she showed us the trick to lock the door. All these quirks should be explained in the email. The apartment itself has been remodeled recently and looks nice. Their website says “full kitchen.” But one major drawback is the absence of a microwave oven, which is absolutely needed. My daughter had a hard time with the washer/dryer combo. It would be nice to have brief instructions available for foreigners that aren’t used to European style appliances. This apartment was a good value. We enjoyed our stay 3-night stay.

Great location and decent apartment. A couple of things were broken and there were no bath towels (had to call the property manager to find one in the pull out bed) and no bathroom amenities (soap, shampoo, etc.)