Pengguna Tetamu
18 April 2024
Very unclean, dust everywhere, the linen smelt bad, the Aircon had mold and the smell was evident of dampness and mold like presence in the air which is toxic, the bath tub was unclean, found 3 strands of long hair and it wasn't mine as i was single traveller and i have short hair, the elsafe dint work, i had to be creative to hide my belongings in the room, overall disappointing for the price paid, thankfully i was staying only for a night. Gave my feedback to the hotel, and in return they offered me a 25% discount on the room rate with complimentary Breakfast for 2 with towel art and VIP Amenities on my next stay, upon which i tried to give this hotel a second chance a month later however the manager who offered the compensation had moved on but mentioned the FOM was made aware of my intention to stay again and that they would call me, but as expected I did not receive any call, leading for me to find alternative hotels in the RAK, this showed how serious they want customer retention or the value for feedback is. Never Going back. There are better options in town.
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