Hotel Grand Kaptan - Ultra All Inclusive

Her sene ailece tatil yaptığımız otel temizliği ve personelin güler yüzlülüğü seni seviyoruz Grand Kaptan hotel

Great sauna hammam and massage by Ida and ayu, already made an appoin**ent for next week. They where very welcoming and explained what we could expect. Afterwards they explained what they felt during the massage and advised what kind of massage they would recommend on the next appoin**ent

Verdiğiniz hizmetlerden çok memnun kaldım tam bir yaz sezonunda çok büyük bir keyf aldık personel çok yardım sever otelde bulunan tarihi eserlerden çok etkilendik yemekler çok muhteşemdi harika ötesiydi sunduğunuz hizmetten dolayı çok teşekkür ederim ☺️

I really recommend strongly this hotel,the staff is very friendly and helpful and they're always smiling.The rooms are very clean and tidy.I am very 😊 happy with my holiday 🌹💞💞. There are a lot of different food that's so delicious and swimming pool is clean and there's shuttle to the city center and to the beach for free.

We were very relaxed. Ayu was very professional and did a great job! The bath was clean and we felt very comfortable. I would definitely recommend this to old and young. If you go to Turkey, you have to try this hamam. I have no negative points for this.

Would not return to this hotel as an English family with young children. We have been to many countries in many different rated hotels but this one just doesn’t cater for us with young children. This hotel is only suitable for adults. The rooms are comfy and spacious, the cleaners do a great job. The food and drinks are also nice, typical all inclusive food but as fussy eaters we always found something to eat. But there is nothing much locally in the area, it’s ok for adults coming on just a relaxing holiday sunbathing. The hotel is also 3 hour + ride away from the airport, better to go private which takes it down to 2 hours. English isn’t understood very well here, kids club wasn’t very organised with just a room for children with some colours on the table and nobody really interacting with them or running activities. There was only a few nights with entertainment during our 10 night stay (bingo once, Brazilian dancers once, then the rest of nights was karaoke or nothing). Our preference on holiday is the beach, but the beach guys here complained about my children (aged 1 and 3) getting sand on the sun beds whilst playing, which is absolutely ridiculous and that made our minds up that we would not return to this hotel nor recommend this hotel to family/ friends. My children are well behaved and just played in the sand with their toys, causing no bother and even putting their cups/straws in the bin when finished, so complaining about them getting sand on the beds *at the beach!! is ridiculous. We went to a different resort last year in Turkey with my children and many other children where we had a completely different experience, you can get much more for your money elsewhere.

Spa was very nice, we had a lovely time pebri was amazing very relaxed and great massage.coffee scrub was very nice skin is now very soft I feel very relaxed and lovely green tea and fruit to finish with very refreshing will definitely be back next time

For every plus for this hotel there was a bigger minus.. from arriving at 4.30am the door key didn't work and basically got worse as the week went on.. No basic English spoken and massive language barrier... Some staff fantastic...Some not...awful noisey location... Rooms was nice and mini bar was stocked but was not working...had a debate with management over tea or lack of..basic with all inclusive.... A basic hotel but not good..food was very good and the service excellent but was let down badly by front reception who in fairness after a meeting with management after a person made my wife cry over a request they was very aware of a problem and the hotel manager did her best to rectify the situation... I would never go back to this hotel through choice and now...not a fan of Turkey but I'm sure there are some lovely places ...which this part was not