Hotel berhampiran पैलेस मस्जिद, Alappuzha

Perfect service by owner and staff, a/c room with good amenities, beach is very near, both balcony and ground-floor rooms are neat and clean, happy to stay again

We booked this property just for a day. As soon as we stepped into this property, it was very clean & very well maintained with an excellent & friendly staff. Mr. Lajji who is the owner was very friendly, down to earth & humble. He catered to all our requests & the manager & the staffs too were also very helpful. The rooms provided were no less than a 4* property. Spic & span, well maintained & the bathroom was quite spacious with 24X7 running hot water. Located close to the alappuzha beach & many ayurvedic centers. A must stay in Alappuzha!

We absolutely loved the relaxed feel of this place. All of the staff were friendly and helpful. The pool area is just brilliant, a real sun trap. The food was great too. We had a beautiful room. Yes there is a flyover just outside which is such a shame. But it did not detract from a fabulous stay. Great if you want a little escape from the business and having a bar is a huge bonus in this part of the world.

Excellent location, beautiful facade, good photography points. They have a lot of activities - some chargeable and one can just spend a day here. They also have family game evenings which is a perfect way of mingling with fellow guests while have fun. However, there was no water arrangement and we were told by hotel staff that we need to go to the restaurant to get water bottles. It would have been ideal to have basic amenities arranged when arranging events or call the restaurant to send some bottles ! The property of this size and beauty needs to be maintained. Mosquitoes especially around the pool were a big put off. Minimal lighting especially around the pool did not help either. Surprisingly they do not provide pool tubes/ floats, but ask guests to purchase it ! Staff is courteous but not prompt. So much so during complimentary high tea, the staff moved out while the guests were still sitting at the end. Rooms are very ordinary- no decor or aesthetics. Mattress are sacking, and double bed has 2 different mattresses making the bed uncomfortable in the middle. Food is very average, buffet menus for various meals are not lavish. We wanted to opt for Ala carte at dinner, but were told it will take atleast 30 mins prep and we had to compulsorily opt for buffet. Most of the dishes required refill during buffet time which the staff was not very prompt at and had to ask the staff to refill it. We had to wait for 15-20 mins to get Kerala Paratha. To conclude, a lot is left to be desired. Given the beauty this property encompasses, I wonder if it was run by a better management like Taj, etc. , it would have been one of the finest properties around.

This hotel is a joke. I tried to book a room through their website but they do not accept international cards. My reservation got cancelled after a couple of days because I could not make the payment. After several calls and emails, the sales department kept ignoring my request to share a payment link that would accept international cards, simply replying that the current link worked. I ended up asking my hotel in Delhi to contact them and the CGH team simply hang up on them after saying that we should not have booked through a travel agent (which we didn’t?) Clearly they do everything not to have any guests. I live in India and have honestly never seen anything like it!

Good experience, overall a good properly, but little bit costly. Ambience good. Food is nice. Service is good. Good service by restaurant and food and beverage department. Even-though we booked for vishu sadhya as we stayed on vishu day, they cancel-led the sadhya due to less order. But the f&b manager mr. Haneef individually informed as about the cancellation but promised that he will arrange a mini sadhya if we require and we agreed and they arranged the same. It was delicious and good service by the entire team. Thank you for making our celebration wonderful