Hotel Suburban di Albuquerque

We'd never stayed in Extended Stay before, but decided to give it a try. Thankfully I made 3 separate reservations for the 3 nights we were planning to stay, because I ended up canceling. Since we are Choice Privileges Diamond members we used our points, and were not happy when they asked for a one hundred dollar deposit. When I asked if our credit card would be charged, or just held, they informed us they would charge it. We ended up paying cash, but it made absolutely no sense to us. They refunded it immediately upon check-out, with no inspection of the room for damages! So, why do it at all. By paying cash they would have no recourse if we had done damage! Check-in took a long time, but when we finally got to our room we were disappointed. The room reeked of mildew and cigarette smoke, even though it was a non-smoking room. The bathroom had the worst smell of all, and we had to keep the door firmly closed. There was no bathroom fan, so we used the kitchen fan and opened the windows as well. The problem with that was people stood outside and smoked, so that didn't last long. We didn't feel very secure here. The floors were filthy, and our feet were soon black. We kept our shoes on after that. The room was pretty large with an area to hang clothes with shelves above and an area below for suitcases and coolers. The dresser was very old and set right against the wall. The drawers banged when you closed them, and it kept shaking our wall from the room next door! Noise from surrounding rooms was pretty loud. The beds were very old and hard. The TV package was pretty good. It was HD and there was a guide as well. We were not impressed with the sign up in the bathroom saying if the towels got dirty they would charge you $25 per towel! So why not just put some paper towels in the kitchen area? We waited the next morning while the guy in the office was on his cell phone, walking around the parking lot. We finally approached him and he came back to the office certainly not in a hurry to look after the paying hotel guests! We checked out early, and won't be back to this hotel.

First of all, it was confusing when we drove in to see a Rodeway sign, along with a Suburban Suites sign. I certainly did NOT want to stay at a Rodeway! Then I was appalled to see security, which I was told was 24/7 ”for our safety”. As we could see from driving around the hotel, there were a number of ”sketchy” inhabitants, which was obviously the reason for the security. The exterior of this establishment was bad enough, but the room was absolutely disgusting. One expects to find certain amenities in a ”suite  room”, but there was none of that. (The online pictures for this hotel are EXTREMELY deceiving.) The only piece of furniture was a table, and the microwave was sitting on it. No dishes, cutlery, or pots and pans. The carpeting was filthy, tile floor and curtains were dirty, and towels were old and frayed. Upon leaving in the morning, there was a used condom next to our truck, which wasn't there the night before. I really don't understand how this facility can receive more stars than many of the hotels in Albuquerque - maybe they are are all bad. DON'T STAY HERE!