Hotel berhampiran Docas de Santo Amaro, Alcântara

Standard hotel but very clean, walking distance to Belém Monastery. Not much around the area in terms of shops, amenities etc. had to get Ubers everywhere. Hotel breakfast was nice, variety of choices. Staff were pleasant especially check in staff. Hotel roof has amazing view. Room service were rude & basically inexistent. Rooms were clean, bed was firm which is my preference but not for everyone.

Nice five star hotel in Lisbon with great coast view and the huge red bridge. The hotel is clean and the staff is well trained. Love this hotel so much.

My wife and I stayed at the Pestana Palace Lisboa in October because I attended a conference on the property. Pros that I experienced: - The property is beautiful. - It had a full-service hotel with a highly professional and helpful staff. - Lush gardens on the property with tons of different plants - Indoor pool and fitness center - Nice room (clean, sizable, well stocked with coffee) - Great breakfast - Outdoor aviary in the garden - Walled, secure property (but not in a bad area) Things that looked awesome, but I didn’t get the chance to use due to the time of year: - Outdoor pool - Garden house (looked like a small café or bar in the middle of the garden area) - In-house bar and restaurant The only disadvantage, to my mind, was the location. There is a tram stop at the back of the property (you’d walk out the front gate and follow the wall to the back to get the tram or bus) …. Still, the property is on the outskirts of downtown. There aren’t many restaurants or cafes nearby. The trams/busses don’t run as often as downtown, and it takes 10-15 minutes to get to the city center and even longer to the castle on the east side of town. In contrast, we stayed at an Airbnb in the northwest center of Lisbon a few days before the conference. Staying in town allowed us to wander through town easily and experience more of the Lisbon feel. If I were going again for pleasure, I’d probably opt for something in the north end of the downtown area again. If you don't mind the distance from most of what's happening in town then this is a wonderful choice.

I would like to make it clear that the accommodations at this hostel were as expected, taking into account that currently it is basically what one is looking for, when it comes to stays for a short period of time. But I missed clearer and more accurate information in the booking confirmation email. Because when I arrived at the hotel door and pressed the doorbell dozens of times without getting an answer, it was very stressful! My phone is from Brazil and I hadn't bought a chip from Portugal. I had to seek help from third parties, unknown people, thank God I found someone who helped me, but even getting into our room was a long way! Something that should have been very simple became almost a nightmare. Therefore, I would like to suggest that when making a book with a client, make it clear in the email the step-by-step instructions on how to enter the hotel and also the room! Make it clear to the person that everything is done remotely and we never even know who we are talking to. Not everyone will get there with working internet on their cell phone, and making a phone call is out of the question due to the price it would cost, as it would be International! Just a suggestion, so it doesn't happen to other people. Regards