Hotel berhampiran Las Cigarreras, Alicante

Nice clean hotel although our room was a bit dark as you opened the window onto a room but you get what you pay for and we booked the cheapest room. Very central in the middle of Alicante city centre. Rooms very clean. Staff very helpful. Breakfast buffet very good. I would stay here again.

From the moment we crossed the steps to start our holiday we dreaded having to leave. Each and every member of staff were happy and seemed to genuinely want to be there to help their residents. One or two were shy but this didn’t prevent them delivering outstanding service. The room was perfection, cleaned to a high standard everyday and when meeting the cleaning staff they were smiling and greeted us politely. The rooftop offered a bar, dining and sun lounging facilities. Whilst compact for sunbathing it came into its own of an evening. We used the gym and sauna everyday - awesome! The only issue we encountered was the temperature of the shower in the room. Once we made the reception staff aware they immediately went to the room and fixed it, so don’t spend a few days in a cold shower - go straight down and make the team aware. Breakfasts were consistently superb everyday and the offerings were varied, fresh and constantly replenished. We could not find fault with this hotel or any of their amazing team - thank you for making our first time in Alicante so special. Alicante is a fantastic city with a lot to offer and this hotel is a jewel in its crown.

Terrible place to book a room, Room looked like it was used for staff / tradesmen or worse. Wall onto stairs (see photo) each time anyone used the stairs woke the room up View from window see photo, no ventilation in bathroom, no balcony or view Window shutter broken not operating (open/close) Lights hanging from the wall Ladies blond wig found between bed No fridge just a space for one Only two sockets added for the whole room Door lock sticking very difficult to open Charged for car parking, then refunded, than asked again to pay Lower basement car park, still parking the car and collecting belongings, and lights were turned off, shutter closed, said there was a switch on the wall, but even next day could not find one, so being elderly with two others had to exit via steep ramps in the dark to exit Complained all they said is cannot understand you. People got stuck in the lift, alarms sounded screaming and banging from guests stuck in the lift, after this I was so frightened to use the lift, so I had to use stairs a number of times with limited mobility. Noise from corridors all hours banging, furniture moving, sounded like pipes leaking above the bathroom ceiling. TV was poor, the remote was very dirty and had no id to know what buttons were for what, only a few Spanish channels Had no operating air conditioning, listed as being air conditioned, so asked for a fan, one given but said no AC until May, not what it says on the web site. Reception said water was leaking from our bathroom to room below, see photo of sealing around floor, as clearly they have had a problem before Floor tiles cracked in bathroom Sink, towel rail and stool all cracked Bathroom door was very tatty and rotten at the bottom. One easy chair in the room, so dirty we could not use it to even put anything on, white stains all over it! Safe but no key, (not secure with a key anyway) top by safe inside wardrobe marked with paint etc Electric button in room, no idea what for, push button in wall suspect may be rooms by the hour? Old electric unit on wall by bed with no cover was it safe or live? No Bar, restaurant etc only buffet breakfast. NO information in the room / hotel regarding facilities etc not even pictures on the wall

Bad experience once I arrived and checked in. I arrived at noon, a lady in front desk said it is not a right time for check in. It is ok and I understand. Then I came back at 3:30 pm, the staff said again you need to wait until 4pm. It is ok and I understand. But at this moment, another guest came and he could finish check in and went to his room, I immediately asked why he could check in but not me!? The lady said, “it depends!” What standard does the hotel has? So, for me, I wont stay in this hotel again. Why? It depends!

Love this hotel. It is clean and central for spending time in Alicante. Bar Staff take time to know you and remember your orders. Food and drink reasonably prices. Rooftop pool is beautiful and wasn’t too busy when we arrived. You can call reception to order snacks and refreshments. House keeping come daily and refresh the room. Would recommend and defo will stay again.

Basic but clean accommodation. A bit of a longer walk into the centre than I thought but easily done. Kettle available but no tea/coffee etc so a bit pointless, although I had taken a couple of coffee sachets so it wasn’t bad for us. Room cleaned daily and clean towels daily which was nice. Great if you’re driving and need a parking space and quick to get to from the airport with a bus stop right outside. Reception staff were polite and welcoming. We just wanted a base and somewhere to sleep for a short break.

I booked a triple room (2 adults and on Kid of 11). I got the confirmation also, but on checkin I was told this was not right and I only had booked a double room. Afte a small discussion I got a room with 3 single Beds as bookes ”our very last one”!! Very strange

We arrived very late in the night. The hotel entrance was inviting and the lobby was clean and pretty decent. The hotel check-in staff was very friendly and helpful. She checked us in and even assisted us with getting a hot meal despite how late it was. We then proceeded to find our room. The first thing we noticed was that the hallway on the floor was poorly lit, but we were tired so we jut cheked for our room and went it. On entering the room, it smelt unpleasant. There was a smell of old dust. We then went inside the bathroom. That was an awful experience. The toilet had dried urination stains, the shower vent was filled with dust and the bathroom wasn't fresh. We then tried to turn on the television and it wouldnt work. We called the front desk and the check-in staff offered to come to our room. She broguth a new remote to asisst with the television. We complained about the room and asked if we could be moved. She said the room we got was for disabled persons and hadnt been used in a while ( which was obvious) but it also wasnt clean. She offered to try and get us into a new room the next day for which we were grateful. We tried to endure but had trouble sleeping because the air conditioner was filled with dust. We eventually fell asleep and by the net morning I couldnt breathe. My nose was stuffy and I felt like i was choking on dust. We decided to just check out early and find another place as at this point we just had enough. We checked out and were told that we would receive a refund for the remaining nights we did not stay. We booked for 3 nights and stayed for 1. A week after we checked out , we receievd an email stating that they will not refund the nights that we did not stay without valid explanation. Highly disappointing! Defintiely won't go back.

For a budget hotel, this place has everything you'd want in holiday accommodation: bed, desk, working outlets, bathroom with separate toilet and shower. Sadly half the channels didn't work on the TV. There was also a cafe in the main Ibis hotel that provided breakfast but I never tried it. Location wise, it's opposite a quiet beach area, but if you want to go out and don't have a car, your only option is the C6 bus or taxi. Overall though, I highly recommend it if you just want somewhere to rest.

Amazing stay at hotel castilla, wonderful experience we loved it plus everything around us was so convenient, beautiful views and settings with beach less than 2 mins away. Deffo would visit again