Hotel berhampiran Alappuzha Railway Station, Alappuzha

We recently stayed at the Classic Regency Alappuzha during our family vacation in Kerala and were quite disappointed with the overall experience. While the hotel itself was decent, the lack of proper customer service and amenities significantly impacted our stay. Pros: The hotel location is convenient and the property is clean. Cons: Lack of Amenities: We booked a room for two adults and one child (12 years old). Upon arrival, we found an extra bed, but no additional amenities such as extra towels, pillows, face towels, water bottles, or coffee mugs. Despite our repeated requests, these items were never provided. Unresponsive Staff: The hotel staff were largely unresponsive to our needs and requests. This lack of attentiveness and willingness to help was very disappointing. Breakfast Issues: The breakfast buffet was quite underwhelming. Most items were served cold, and the limited hot items were only available upon request, which was time-consuming and inconvenient. It was not the kind of breakfast service one would expect from a hotel of this caliber. Poor Customer Service: Overall, the staff did not seem to care about the guests. The indifference and lack of basic hospitality were evident throughout our stay. This experience was frustrating and did not meet our expectations for a comfortable and enjoyable stay. I would strongly advise the management to improve their customer service and ensure that guests' needs are promptly and adequately addressed. Until then, I would not recommend Classic Regency Alappuzha to other travelers. There are better options available in Kerala that offer superior service and a more pleasant stay.

We absolutely loved the relaxed feel of this place. All of the staff were friendly and helpful. The pool area is just brilliant, a real sun trap. The food was great too. We had a beautiful room. Yes there is a flyover just outside which is such a shame. But it did not detract from a fabulous stay. Great if you want a little escape from the business and having a bar is a huge bonus in this part of the world.

We had a pleasant stay in the house boat and the food was soo good that our tummies were full. The crew members were friendly and explained about the other activities and we enjoyed it a lot.

The atmosphere at kerala houseboat was truly remarkable. From the moment i arrived, i was greeted with warmth and hospitality, which set the tone for an unforgettable stay. The ambiance was serene and inviting, providing a perfect escape from the hustle and bustle of daily life. The cleanliness of the rooms was exemplary. I was impressed by the attention to detail and the efforts made to maintain a pristine environment throughout my stay. The staff at kerala houseboat were incredibly friendly and accommodating. Their professionalism and dedication to ensuring guest satisfaction were commendable. From check-in to check-out, i felt well taken care of and valued as a guest. The food served is amazing and it has a great hospitality

The Upper Deck Houseboat in Alleppey offers an exceptional experience for those looking to explore the serene backwaters of Kerala. The staff onboard exemplify attentiveness, ensuring that every need of their guests is met with a smile and timely service. The views from the houseboat are nothing short of spectacular, providing a panoramic vista of the tranquil waters and lush greenery that make the region famous. The room accommodations strike a perfect balance between comfort and authenticity, allowing guests to relax fully in a setting that is both cozy and reflective of the local culture. Overall, the Upper Deck Houseboat experience is highly recommendable for anyone visiting Kerala's backwaters, promising an unforgettable journey through one of India's most picturesque landscapes

Fantastic experience. Fabulous food and modestly priced, friendly staff. Rooms and exterior of the property, although great, could be so much better with a coat of paint and minor plumbing issues resolved in addition to removing stains from the outdoor cushions. Would definitely recommend this hotel. Great location. We also hired the houseboat and that was the highlight of our trip. Food provided was fit for a king and we had our own personal chef with 3 other people waiting on us! A must do for all guests.

Stayed one night, 24th July, 2023. Booked SDLX rooms through MMT. It's a smallish hotel, around 20 odd rooms. Rooms are spacious, clean with good AC. Has an inhouse restaurant, but may be due to being peak off-season the kitchen wasn't full throttle, offering only a few dishes. Now I come to the most important thing about this hotel... it's location. It's right on the main backwater canal. The common verandah on the 1st floor of the old block, looks directly on the canal way. The annual Nehru boat race starts from here. Had a pleaseant 2 hr morning boat ride. The boatman was one Arun, a five star for him also. Got a chance to witness the practice sessions of two boat clubs. Recommend stay.