The Ritz-Carlton, Almaty

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

It has a great location, nice first class rooms and as always you receive excellent service. Well trained and quality staff make you feel you are at home.

Good series

阿拉木圖最高級的酒店，視線很好，可以看到雪山樓下還有一個非常大型的shopping mall，前台有免費的蘋果，以及入住的果汁，前台的服務非常好，還有專門的服務人員指引我們到房間裏面。

應該是阿拉木圖最好的酒店，價格不便宜，服務非常好，房間設施也可以就是略顯陳舊

整體的體驗還是很好的，就是早餐需要提升一些

除了催退房其他都挺好的。3000的價格確實相比其他城市高，但是跟1000多的酒店比硬件設施真的好，服務也不錯。幫忙換零錢和乳膠枕很好。

挺好的、 環境很舒服