Retaj Hotel

I had to move from my hotel in Amman to Retaj as I wanted to expand my visit and my hotel was fully booked, the room is spacious and clean but it was super noisy because of noise coming from street and because of staff attitude.. I put do not disturb sign on my door however the cleaning guy was putting his equipment just infront of my door and making huge noise that woke me up at 6 am. As for breakfast nothing is special and I ordered Greek salad at my room but it was v bad.

This hotel needs some major renovation and rethinking, including some female employees. My room was extremely dark with two lamps barely working and only one plug working in the entire room. I had to unplug a lamp to charge my phone and sit in the dark. The bedding and towels were very old and had stains on them. There were holes in the wall, the bathroom door and furniture. I hear everything that was happening in the corridor, including the elevators that beeped at every floor every minute. The breakfast was terrible with no fresh produce at all...no fruit or vegetables besides canned ones...stale bread and deep-fried food...and not even fresh coffee or milk...only powdered stuff from a bag. The wifi connection was very poor and often stopped working for long periods of time. The staff tried to be nice, but hardly spoke any English. I had to go downstairs to the reception to draw pictures of what I needed, which included hangers for my clothes, which the room didn't have. The cleaning service also wanted to clean the room before 8am to get it over with even though I was not yet ready to leave my room. This was just unacceptable. Overall my experience was extremely uncomfortable and the entire time I had the impression that the management's sole aim is to save on everything. I would say that this is a 1* hotel at best. Just because there is an elevator that does not justify the 4* rating. Please do something to improve your amenities, breakfast and service.

I stayed at the Retaj Hotel for two nights at the beginning of a group tour, and one night at the end of the tour. For a three star hotel, it’s quite nice. During my first stay, I asked to change rooms as my safe didn’t work and the window would not lock properly. The staff quickly changed my room without complaint, and I was happy with the second room. The bed was extremely comfortable, but the air conditioning unit was a bit noisy. I heard complaints from tour members that rooms facing the street are noisy, so make sure to request a room facing the back. On my second stay, my room was perfect. It looked remodeled and the air conditioning unit was quiet with a more spacious bathroom. The bed, again, was extremely comfortable. Breakfast is average, but the restaurant has a lovely view over Amman. The staff were also incredible friendly. For a budget stay, it’s a great hotel.