Hotel berhampiran गोल बाग, Amritsar

This hotel is by far the worst 5 star experience ive had anywhere in india. I’ve stayed at multiple taj properties and the service here is the worst. First, Gave me wrong bed arrangement upon arrival. After an hour, fixed that but gave us one room with poor AC. 5 degree Celsius difference between this room and our second room so wasn’t a questionable difference. I tried calling ***agemnt multiple times including concierge. People here don’t answer the phones. Went down and asked them to address it. Came back after visiting golden temple and still same issue. Then tried calling, again no one answered. Went down for dinner and asked them. Got up in the middle of dinner to ask and was told engineers looking at it. Went back to room and same problem. Called again and because no one answers the phone had to walk down and de***d the duty ***ger and a room change. Finally shifted our room and it’s fine. but what’s amazing is every time I went down most of the front desk staff was not busy. The concierge seemed to be making personal calls while acting like he was working. Yet no one did anything or made any effort to do so. I’ve never met a lazier group of people in any hotel in india of even lower stars. There is a word in Hindi called kaamchor if you don’t know what it means just come here and work with the staff and you’ll figure it out. If this wasn’t prepaid through a tour company I would have checked out and asked for my money back. I’d stay away from this place unless it’s free. The only positive was the chinese restaurant so far. If that changes I’ll update my review. I’ll be staying at another taj property in delhi. Let’s see if they have kept their original greatness.

Very comfortable room and clean really good service for house keeping and food and beverage especially thanks to Mr pradyumna rana make a best and tasty food also thanks to Mr prabhdeepak singh and tanveer singh from house keeping team provided any amenities time to time.... Thank you regenta

My 1st time in Amritsar and had a wonderful time at holiday inn hotel,the staff of the hotel was top notch and made me feel very comfortable and welcoming thanks to neeraj at the reception ..the rooms were huge and got upgraded to the deluxe room..special thanks to mr Raghav Sharma(Duty ***ager)who went out of his way to make sure i was comfortable and also to Jaykrishna ,kanta, sohan at the resto who attended to all my needs very well..and for the help desk ppl all were very well…will definitely come back to Amritsar and will always stay at Holiday Inn..i would highly recommend this hotel to everyone..and also this hotel should for sure get a 5 star rating⭐️⭐️⭐️⭐️⭐️(Kevin Gurbani-Jakarta Indonesia)

I recently stayed at the Park Inn Hotel and had a good experience. Some staff was incredibly friendly and attentive, making me feel welcome from the moment I arrived. The room was spacious, clean, and well-appointed, with all the amenities I needed for a comfortable stay. The hotel's location was convenient, close to airport.

I stayed at the Hyatt Regency in Amritsar for 2 nights 30 /31 May as part of a Mercury Holidays tour group. All the hotels used were excellent but the Hyatt stood out because of the attentive nature and politeness of all the staff members. They could not do enough for us. The greeting was exceptionally warm and friendly and we were made to feel special right from the moment we got off the bus. Everything was well organised and the whole experience was wonderful, stress free and relaxing. Everyone was so helpful and the service so prompt and personal. Too ***y staff to compliment from door attendants, greeters, receptionists, luggage handlers, restaurant personnel and room cleaners all deserve more than 10 out of 10. I have probably missed out some roles for which I apologise. If I had to select two names it would be Sonali on greeting. She has a smile to die for (see photo attached) and so helpful and informative. She told us all about the Golden Temple what to look for to get the full experience and showed us a flavour of what to expect there at night and during the day and at the closing of the border ceremony via the hotel information video. She also advised us on the security arrangements at sites and what not to take ( eg cigarette lighters) and expected dress codes. Nothing was too much trouble for this lady and her colleagues. The other person would be Bandano who worked in the pastry shop. I was looking for some of our tour party and another tour group had just arrived so the greeters were very busy in the foyer and she just came over and asked if she could help and pointed out where our people had gone. This demonstrates the team work between all departments and why the service at this hotel is exceptional. I have travelled a lot on business and have stayed in some top class world ranked hotels and this is one of the best due mainly to the genuine attentive nature of the staff and their willingness to help. Nothing was too much trouble.