Hotel berhampiran Broersepark, Amstelveen

Great interior Very poor and bad communication regarding to how they deal with complaints. Amateurish room service service and digital set up Waited two hours on a night pizza that did not arrived because it seems they had no “chef” available that could heat up the night snack? Breakfast room service also taken care of in a way like this is being an assignment of grade 1 of the hospitality school.

Stayed here for three nights on business and I can honestly say the best part was leaving. Arrived at 10 pm and hotel and bar was dead. Breakfast was ok but basic. Dinner was the biggest joke, you order and then they send out for food which arrived luke warm after 30 mins .you can see the folks arrive with hot boxes - very bizarre !!! Seriously guys, if you don’t want to cook let the guests order in!! Hotel is on the middle of an industrial estate so you can’t even escape somewhere else to eat unless you have a car!! Nothing good to say so let’s say no more. I’m NOT coming back!!!!

The hotel is in Amstelveen which is around 30 mins out from Amsterdam, we found this to make us feel safer and allowed us to see more of the Netherlands. We used the GVB app and bought 4-day passes that gave us unlimited travel on all GVB buses, trams, metros, and trains. It took us around 45 minutes through walking and getting public transport to be in the centre of Amsterdam. There are quicker ways but we used the app to identify GVB transport only as to get the best use from our travel pass and to not endure further costs. One of the best hotels we have stayed in, when we arrived at 10am we were informed by the receptionist that our room had been upgraded to the 'Junior Art Suite' instead of the standard room we had initially booked and that it was ready for us to go to. We were expecting to drop off our bags and come back later but the staff at reception informed us the room was ready and we were allowed to go up. When we arrived in our room we found it to be spacious, clean and tasteful. The room is equipped with towels, bath mat, extra pillows, complimentary toiletries, air conditioning, a safe, a mini fridge and tea and coffee making facilities (a nespresso machine and pods!). The bed was large and very comfortable, we slept really well whilst staying here. The shower was lovely and warm and had really good pressure, as well as the bath. We were informed of the timings for breakfast (7-10 Mon - Sat and 7-11 on Sundays) on the first day of our arrival. At breakfast we were able to choose from a variety of different breakfast items and as much as we wanted. Breakfast included, fruit, deli meats and cheeses, cereal (incl. granola), salad items, cooked eggs, cooked bacon, coffee, tea, fruit juice and water. We felt well replenished when having breakfast and is definitely worth the expense. On the whole, our stay at Grand Hotel Amstelveen was amazing and we will highly recommend to anyone thinking about staying in the area of Amsterdam!

Bij aankomst in de kamer een penetrante geur, werd opgelost door het personeel. Personeel lost zaken snel en heel goed op. Ze zijn erg vriendelijk. Alleen kamer was niet echt schoon. Stoffig overal, vuile kopjes in de kast, kalkaanslag badkamer, schimmels op kitranden in de douche. Faciliteiten op de kamer zijn goed.

The rooms are very clean with all the services one can ask for; an ironing board, blow dryer, coffee and tea maker, safe, television and refrigerator. We enjoyed our stay and we will definitely come book with Novotel again. The tram stop and metro stop are about 4 minutes away so excellent location.

The hotel is amazing. The interieur design is very creative and inspiring. The breakfast and food is very good. Also the staff is nice and helpful. Unfortunately I can't rate the hotel more than average as my first night out of two in this hotel was rather horrible due to the room climate. The room was very cold and it was not possible to raise temperature as the air conditioning was limited. Besides the AC was extremely loud so that it was not possible at all for me to sleep the first night. I tried to turn it off, but it was not possible in my room although you can even switch the light on and off with some digital panel which is very modern. For me room climate (right temperature for a guest) is very important. I was freezing and could not change it by myself. Besides I really dislike noise and this AC was very very loud. As I was not the only one of my colleagues disliking the AC we at some point found out that we can tell the reception to switch off the AC in our rooms specifically which we then did all. The second night was a better experience then, but for this price I would have expected a better solution / AC by the hotel.

Great modern hotel with great service from front reception. Food equally offered to a high standard. Location close to the train station and bus stop so just 1 stop on the train to the airport.

It's a hotel, like a small resort. It's nice to get a car and drive around. The hotel has a special ventilation unit l on the window so as kind of thoughtful. the breakfast is okay.

On the positive, wellness is very nice, team tries to be helpful and beds are comfortable. On the negative, first room faced street with lots of noise even on the 4th floor. Asked for a room change which they provided to a quieter but a bit smaller room. No issue, it was quiet 😅. In the morning however I noticed a big black bug on the crispy white sheets - less fun that surprise in the morning but hey, we are close to water. The bike I rented from the hotel is a good brand, however poorly maintained - tyres pretty flat and left brake didn’t function. On the hotel info sheet was mentioned that welness opens from 06.00 to 23.00, however at 6.30 only fitness was open and swimming pool only as off seven. No bathrobe or slippers available in the room which was very enjoying seen you have to take lift and cross hallways to reach wellness at 2/3 floor. Finally the surroundings are convenient (close to train station) but it is a super touristy part with nothing for the visitor who is looking for authenticity. In summary, I had high hopes for this hotel but will never return despite a great swimming pool, sauna and steam room. Too Bad

It was a great experience. The Zaan Hotel was a new build, clean, employies and service was so much helpful. Also it was very close to transport and shopping centers. We were really enjoy it. I can recommend it to everyone.